RemoteLeaf Logo
Log in Sign up

Enterprise Customer Success Manager (Canada)

13 hours, 22 minutes ago
Canada
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Salesforce
Apply Now
Articulate

Articulate

Articulate develops award-winning e-learning software and tools, such as Articulate 360 and Rise.com, that empower organizations to create engaging online training courses efficiently and effectively.

Internet Software & Services
51-250
Founded 2002
View All Jobs 2

Description

  • Manage a book of approximately 50 of Articulate’s largest and most strategic global enterprise accounts.
  • Ensure a seamless customer experience across the entire lifecycle from onboarding through engagement and renewal.
  • Manage the renewal process, navigate complex commercial terms, and drive on-time renewals to maximize net revenue retention.
  • Proactively drive customer adoption, mitigate retention risk, and increase customer satisfaction.
  • Conduct strategic check-ins, kickoff calls, and business reviews to strengthen relationships and reduce churn.
  • Accurately forecast renewal revenue for current and future quarters.
  • Engage in consultative discovery to identify account expansion opportunities and support Sales in converting those opportunities.
  • Prioritize accounts each quarter, build and execute account plans, and meet KPIs related to touch points, churn, satisfaction, renewal, and expansion.
  • Partner with cross-functional teams (Sales, Legal, Product, Order Management, Marketing, Finance, Support) to resolve customer challenges and deliver value.
  • Serve as the voice of international customers internally, share product feedback, and drive customer advocacy, case studies, and partnership opportunities.

Requirements

  • 8+ years in customer-facing account management, sales, or customer success roles.
  • Experience managing a book of 50+ customer accounts.
  • Direct experience managing renewals, driving renewal strategy, and handling complex customer negotiations.
  • 2+ years experience in SaaS.
  • 2+ years experience using Salesforce.
  • Customer-centric mindset with the ability to connect customer business pains to product value propositions.
  • Proven ability to create and uplevel strategic relationships with key stakeholders and prioritize a large strategic book.
  • High commercial acumen, strong discovery and critical-thinking skills, and ability to work independently with accountability.
  • Resiliency and adaptability to thrive in a fast-paced, remote environment; excellent verbal, written communication and presentation skills (English required).
  • Nice to have: post-secondary education or equivalent experience, experience selling internationally or outside North America, experience with channel sales partners, familiarity with MEDDPICC methodology, and remote-first work experience.

Benefits

  • Base salary range CA$105,280–CA$139,496 per year (final compensation based on experience, qualifications, and location).
  • Eligibility for an annual performance bonus (target 15% of base salary based on company performance).
  • Paid statutory vacation days and paid holidays in accordance with provincial requirements.
  • Remote work open to candidates located in any Canadian province.
  • Employment through Pebl to provide local compliance and benefits administration for a seamless employment experience.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

SWORD Health

Customer Success Manager

SWORD Health 251-1K Health Care Providers & Services

Customer Success Manager at Sword Health, working remotely in Canada to manage implementation and post-sale account experiences for enterprise partners with the objective of driving client engagement, measurable clinical and economic outcomes, and account growth.

Canada Full-time Junior Customer Success Manager
$54k-$85k
12 hours, 52 minutes ago
Voltus

Customer Success Associate

Voltus 251-1K Electric Utilities

Customer Success Associate at Voltus responsible for managing end-to-end onboarding and ongoing account support for commercial and industrial customers so they enter energy markets quickly and perform to earn revenue.

United States Canada Full-time Mid Level Customer Success Manager
$70k-$74k
Salesforce
13 hours, 7 minutes ago
Healthcare.com

Partner Success Manager

Healthcare.com 11-50 Internet Software & Services

Partner Success Manager at HealthCare.com responsible for driving revenue growth by owning the performance and expansion of insurance distribution partners on the Autopilot platform to maximize partner ROI and platform value.

United States Full-time Mid Level Customer Success Manager Partnerships Manager
$90k-$90k
14 hours, 52 minutes ago
Evolv

Customer Enablement Manager, West

Evolv 11-50 Internet Software & Services

Customer Enablement Manager at Evolv responsible for onboarding, training, adoption, and renewal-readiness across multiple customer engagements to ensure customers realize sustained value from Evolv security systems.

United States Full-time Mid Level Customer Success Manager
$73k-$117k
CRM
19 hours, 52 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers