Patient Access Specialist

2 months, 2 weeks ago
Full-time
Junior
Customer and Technical Support
Artera

Artera

Artera specializes in modernizing and enhancing critical infrastructure for energy utilities and municipalities, providing solutions that ensure the reliable distribution and transmission of natural gas and electric power across America.

Construction & Engineering
51-250

Description

  • Manage a high volume of inbound and outbound patient calls with professionalism and courtesy.
  • Verify patient eligibility and insurance benefits using online tools or by contacting insurers directly.
  • Educate patients about insurance coverage, out-of-pocket costs, and financial assistance options.
  • Administer financial assistance programs.
  • Submit, track, and manage prior authorization cases with timely follow-up and resolution.
  • Accurately document patient interactions and follow-up activities in the billing system.
  • Obtain and manage required documentation while collaborating with internal revenue cycle and customer success teams.
  • Build positive relationships with patients and stakeholders to resolve issues effectively.
  • Support additional duties, special projects, and process improvement initiatives as needed.

Requirements

  • Associate degree required.
  • 1-3 years of relevant healthcare experience.
  • Strong knowledge of medical benefits, insurance policies, coordination of benefits (COB), prior authorization workflows, and payer reimbursement requirements for Medicare, Medicaid, and commercial insurance.
  • Customer-focused approach with the ability to handle high-pressure situations.
  • Exceptional organizational, problem-solving, and communication skills.
  • Ability to adapt to new tools, processes, and team dynamics.
  • Experience in a startup environment is a plus.
  • Fluency in Spanish is preferred.

Benefits

  • Competitive hourly pay of $26-$31, commensurate with experience and qualifications.
  • 401(k) matching.
  • Paid time off (PTO).

Interested in this position?

Apply directly on the company website

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