IT Technician

1 week, 2 days ago
Full-time
Senior
DevOps and Infrastructure
ARSIEM

ARSIEM

ARSIEM Corporation is a trusted IT consulting firm specializing in CyberSecurity solutions, Information Security Engineering, and innovative IT solutions for private and government agencies.

Internet Software & Services
51-250
Founded 2013

Description

  • Troubleshoot Microsoft 365 incident and task tickets, including Priority 1 through Priority 4 issues.
  • Provide technical support for Copilot, Power BI, Power Apps, Power Automate, SharePoint Online, OneDrive for Business, Teams, Exchange Online, and related services.
  • Monitor M365 services, OneDrive features, Dataverse environments, data retention requirements, resource utilization, and platform performance.
  • Support configuration, maintenance, and troubleshooting of tenant and backup solutions for OneDrive.
  • Develop and maintain PowerShell scripts to support OneDrive, SharePoint, M365 administration, and operational needs.
  • Assist with SharePoint Online administration and support.
  • Create and maintain reference materials, FAQs, knowledge articles, iTrain content, and user support documentation.
  • Support proofs of concept, pilot testing, service validation, and technical documentation.
  • Track action items, risks, mitigation updates, escalations, accomplishments, and closures.
  • Contribute to bi-weekly status updates and monthly consolidated reporting.

Requirements

  • Minimum 5 years of experience supporting Microsoft 365 cloud-based services in a large corporate or government environment.
  • Experience providing hands-on technical support for M365 services such as SharePoint Online, OneDrive for Business, Teams, Exchange Online, Power Platform, Copilot, Azure/Azure AD, and Intune.
  • Experience troubleshooting user issues, service incidents, platform performance, configurations, and operational problems.
  • Experience with PowerShell scripting.
  • Working knowledge of SharePoint Online administration.
  • Knowledge of user permissions, data retention, compliance settings, and M365 governance concepts.
  • Ability to communicate clearly with technical teams, end users, and business stakeholders.
  • Ability to complete IRS MBI/security onboarding and required IRS security training.
  • Preferred experience supporting federal government or large enterprise M365 environments.
  • Preferred experience with AvePoint Online Services, Dataverse, Power BI, Power Apps, Power Automate, Copilot, AI Builder, Purview, and Defender.
  • Preferred experience creating knowledge articles, training materials, FAQs, and user-facing support documentation.
  • Preferred experience with incident/task ticketing workflows, P1–P4 support, and escalation procedures.

Benefits

  • Remote, full-time position.
  • Referral bonus of $3,500 for eligible successfully placed referred candidates.
  • Bonus paid after the referred employee reaches 6 months of employment.
  • Opportunity to work on federal Microsoft 365 cloud environments.
  • Employment with an Equal Opportunity and Affirmative Action Employer.

Interested in this position?

Apply directly on the company website

Apply Now

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