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Account Manager

2 weeks, 5 days ago
United States, Canada
Full-time
Senior
Account Manager
Customer and Technical Support
CRM
Apply Now
Array

Array

Array specializes in providing embedded finance products that enhance customer engagement and drive revenue growth for its clients, focusing on areas such as credit, identity protection, and offers engine solutions.

Capital Markets
51-250
Founded 2020
View All Jobs 14

Description

  • Manage a portfolio of clients and own account growth within existing relationships.
  • Identify and pursue upsell and cross-sell opportunities to achieve sales targets.
  • Develop and maintain long-term client relationships through regular communication and proactive outreach.
  • Build a strong understanding of Array’s value propositions, product use cases, and applications.
  • Maintain detailed CRM records on client roadmaps, planning cycles, org structures, and key stakeholders.
  • Serve as a trusted escalation point for clients and help resolve critical challenges.
  • Manage renewal cycles and contract negotiations while balancing client and company needs.
  • Understand client needs and pain points and tailor solutions to their requirements.
  • Generate sales reports, analyze customer data, and identify trends to support strategic decisions.
  • Collaborate with Customer Success, Sales, Product, Engineering, Marketing, Finance, and leadership to support client outcomes and growth targets.

Requirements

  • 5+ years of experience in B2B2C or B2B account management.
  • Proven track record of meeting and exceeding sales or growth targets.
  • Excellent communication and interpersonal skills.
  • Strong business acumen and understanding of sales cycles.
  • Strong negotiation skills.
  • Proven ability to build relationships and manage customer expectations.
  • Problem-solving and analytical skills to identify and address client challenges.
  • Strong organizational and time management skills to prioritize tasks and meet deadlines.
  • Proficiency with CRM systems to manage client data and sales activity.
  • Knowledge of the financial and consumer cybersecurity industries is a plus.

Benefits

  • Full medical, dental, and vision coverage, with premiums covered at 100% for full-time employees and 70% for dependents.
  • Unlimited PTO and sick leave, plus 14 company holidays.
  • 100% 401(k) match up to 4% with immediate vesting.
  • Generous parental leave for all parents.
  • $1,000 desk setup subsidy for a remote office.
  • $100/month stipend for wifi and cell phone expenses.
  • Summer Fridays with half-day Fridays typically from late May through the end of August.

Interested in this position?

Apply directly on the company website

Apply Now

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