Senior Technical Account Manager, Atlas

1 week, 5 days ago
Full-time
Senior
Customer and Technical Support
Armada

Armada

Armada is a full-stack edge infrastructure company that specializes in edge computing and AI solutions tailored for remote and rugged environments. Through its Armada Edge Platform (AEP), the company provides compute, storage, connectivity, and AI/ML capabilities. Armada operates in over 100 countries, addressing operational challenges with thousands of connected assets and active users. The company focuses on simplifying data management and AI deployment in disconnected settings, making it easier for industries to leverage technology. Armada's product lineup includes Atlas, a tool for monitoring IoT devices; Galleon, ruggedized modular data centers for AI inference; Bridge, a platform for managing GPUs; and a Marketplace for hardware and software for remote operations. Armada serves various sectors, including oil and gas, public sector, manufacturing, mining, logistics, and telecommunications, enhancing safety, productivity, and automation in challenging environments.

information technology & services
201-500
Founded 2022
$226M raised

Description

  • Serve as the primary technical point of contact for Atlas customers after go-live.
  • Own the short- and long-term technical health and success of assigned customer accounts.
  • Build and maintain trusted relationships with customer engineering, IT, platform, and operations teams.
  • Lead and continuously update Joint Success Plans with customers and Armada stakeholders.
  • Align Atlas capabilities to customer business goals, operational KPIs, milestones, risks, and outcomes.
  • Drive adoption of Atlas capabilities such as monitoring, lifecycle management, governance, and automation.
  • Help customers integrate Atlas into existing workflows, tooling, and operational processes.
  • Track, quantify, and communicate customer value through health checks and structured reviews.
  • Monitor platform health, usage trends, and operational signals to proactively identify risks and issues.
  • Coordinate with Support, Engineering, Product, Sales, and Customer Success teams to resolve issues, support expansion, and improve the customer experience.

Requirements

  • 8+ years of experience in technical account management, customer success engineering, platform engineering, or SRE-adjacent roles.
  • Strong experience supporting enterprise SaaS platforms in production environments.
  • Deep understanding of cloud platforms, distributed systems, and operational tooling.
  • Proven ability to build and drive Joint Success Plans tied to measurable outcomes.
  • Ability to explain complex technical concepts clearly to both engineers and executives.
  • Strong written and verbal communication skills.
  • Experience supporting control planes, management platforms, or observability tools (preferred).
  • Familiarity with Kubernetes, distributed infrastructure, and hybrid cloud environments (preferred).
  • Exposure to regulated or sovereign customer environments (preferred).
  • Comfort operating with ambiguity and owning outcomes end to end (preferred).
  • Remote role based in the Eastern Time Zone.

Benefits

  • Competitive on-target earnings salary of $132,000–$165,000 USD.
  • Equity compensation.
  • Subsidized medical, dental, and vision coverage.
  • Health savings account (HSA), flexible spending account (FSA), and dependent care FSA options.
  • Retirement plan options including 401(k) and Roth 401(k).
  • Unlimited paid time off (PTO).
  • 14 paid company holidays per year.

Interested in this position?

Apply directly on the company website

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