Senior Technical Account Manager, Atlas

1 month, 1 week ago
Full-time
Senior
Customer and Technical Support
Armada

Armada

Armada is a full-stack edge infrastructure company that specializes in edge computing and AI solutions tailored for remote and rugged environments. Through its Armada Edge Platform (AEP), the company provides compute, storage, connectivity, and AI/ML capabilities. Armada operates in over 100 countries, addressing operational challenges with thousands of connected assets and active users. The company focuses on simplifying data management and AI deployment in disconnected settings, making it easier for industries to leverage technology. Armada's product lineup includes Atlas, a tool for monitoring IoT devices; Galleon, ruggedized modular data centers for AI inference; Bridge, a platform for managing GPUs; and a Marketplace for hardware and software for remote operations. Armada serves various sectors, including oil and gas, public sector, manufacturing, mining, logistics, and telecommunications, enhancing safety, productivity, and automation in challenging environments.

information technology & services
201-500
Founded 2022
$226M raised

Description

  • Serve as the primary technical point of contact for Atlas customers after go-live.
  • Own the short- and long-term technical health and success of assigned customer accounts.
  • Build and maintain trusted relationships with customer engineering, IT, platform, and operations teams.
  • Lead and continuously update Joint Success Plans with customers and Armada stakeholders.
  • Align Atlas capabilities to customer business goals, operational KPIs, milestones, risks, and outcomes.
  • Drive adoption of Atlas capabilities such as monitoring, lifecycle management, governance, and automation.
  • Help customers integrate Atlas into existing workflows, tooling, and operational processes.
  • Track, quantify, and communicate customer value through health checks and structured reviews.
  • Monitor platform health, usage trends, and operational signals to proactively identify risks and issues.
  • Coordinate with Support, Engineering, Product, Sales, and Customer Success teams to resolve issues, support expansion, and improve the customer experience.

Requirements

  • 8+ years of experience in technical account management, customer success engineering, platform engineering, or SRE-adjacent roles.
  • Strong experience supporting enterprise SaaS platforms in production environments.
  • Deep understanding of cloud platforms, distributed systems, and operational tooling.
  • Proven ability to build and drive Joint Success Plans tied to measurable outcomes.
  • Ability to explain complex technical concepts clearly to both engineers and executives.
  • Strong written and verbal communication skills.
  • Experience supporting control planes, management platforms, or observability tools (preferred).
  • Familiarity with Kubernetes, distributed infrastructure, and hybrid cloud environments (preferred).
  • Exposure to regulated or sovereign customer environments (preferred).
  • Comfort operating with ambiguity and owning outcomes end to end (preferred).
  • Remote role based in the Eastern Time Zone.

Benefits

  • Competitive on-target earnings salary of $132,000–$165,000 USD.
  • Equity compensation.
  • Subsidized medical, dental, and vision coverage.
  • Health savings account (HSA), flexible spending account (FSA), and dependent care FSA options.
  • Retirement plan options including 401(k) and Roth 401(k).
  • Unlimited paid time off (PTO).
  • 14 paid company holidays per year.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Professional Services Engineer - Customer Success

Nice Côte d'Azur Hotels, Restaurants & Leisure

NiCE is hiring a Senior Professional Services Engineer - Customer Success to help deliver and optimize customer journeys for its cloud-based Proactive AI Agent platform in partnership with internal teams and clients.

Agile Machine Learning NLP
21 hours, 31 minutes ago

Senior Solutions Architect - Lakebase

Databricks 1K-5K IT Services

Databricks is seeking a Solutions Architect for the Lakebase product line to work with regional account teams and customers to drive product adoption, shape technical strategy, and support revenue growth.

Apache Spark AWS Azure Databricks GCP Machine Learning MLflow Python SQL
21 hours, 46 minutes ago

Senior Solutions Architect | Spain | Remote

Grafana 1K-5K IT Services

Grafana Labs is hiring a Senior Solutions Architect for Professional Services to help customers implement and expand Grafana-based observability solutions through hands-on technical consulting, training, and engagement delivery.

AWS Azure GCP Grafana Helm Jaeger Kubectl Kubernetes Prometheus
1 day, 21 hours ago

Technical Customer Success Manager (Healthcare SaaS)

Symmetrio Professional Services

Symmetrio is recruiting a Customer Success Manager for a rapidly growing healthcare technology organization, where the role supports users of a healthcare software platform and serves as the link between customers and internal technical teams.

Active Directory OpenID Connect SAML
1 day, 22 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers