Senior Customer Engineer, Regional Oil & Gas

1 month, 3 weeks ago
Full-time
Lead
Customer and Technical Support
Armada

Armada

Armada is a full-stack edge infrastructure company that specializes in edge computing and AI solutions tailored for remote and rugged environments. Through its Armada Edge Platform (AEP), the company provides compute, storage, connectivity, and AI/ML capabilities. Armada operates in over 100 countries, addressing operational challenges with thousands of connected assets and active users. The company focuses on simplifying data management and AI deployment in disconnected settings, making it easier for industries to leverage technology. Armada's product lineup includes Atlas, a tool for monitoring IoT devices; Galleon, ruggedized modular data centers for AI inference; Bridge, a platform for managing GPUs; and a Marketplace for hardware and software for remote operations. Armada serves various sectors, including oil and gas, public sector, manufacturing, mining, logistics, and telecommunications, enhancing safety, productivity, and automation in challenging environments.

information technology & services
201-500
Founded 2022
$226M raised

Description

  • Own technical pre-sales for regional NOC accounts, including discovery, solution design, demos, proofs of concept, and technical proposals.
  • Lead the pre-sale design of integrated edge solutions, including site-appropriate enclosures, hardware sizing, network strategy, and application deployment approach.
  • Translate upstream, midstream, and downstream oil and gas use cases into Armada architectures.
  • Lead and document proofs of concept in partnership with product, delivery, and partner engineering teams.
  • Serve as the customer’s technical point of contact through implementation and partner with delivery on execution.
  • Act as a trusted technical advisor to customer engineering and IT/OT stakeholders.
  • Position Armada platforms and the Microsoft Azure Local / NVIDIA / Qualcomm stack against alternatives.
  • Develop and maintain working knowledge of Armada’s partner ecosystem and design joint solutions.
  • Act as the technical interface to partners and system integrators on shared NOC engagements.
  • Support bid and RFP responses with technical content, architecture diagrams, solution selection, and effort estimates.
  • Partner with Account Executives and the energy Value Advisor to advance pipeline and shorten technical sales cycles.
  • Feed customer and field insights back to product management to shape the energy roadmap.

Requirements

  • 8+ years of pre-sales, solution architecture, or customer/sales engineering experience.
  • Direct oil and gas sector experience is a hard requirement.
  • Strong grasp of edge computing, data center infrastructure, cloud, and/or AI/ML solution architecture.
  • Ability to lead technical conversations with engineering teams and senior decision-makers.
  • Experience scoping and running proofs of concept and writing technical proposals.
  • Familiarity with the GCC / MEA energy landscape and NOC procurement and operating environments.
  • Comfort working within a multi-partner ecosystem and integrating partner and integrator products into end-to-end architectures.
  • Excellent communication and presentation skills in English.
  • Willingness to travel across the region.
  • Hands-on exposure to OT/IIoT, remote and disconnected operations, or data sovereignty requirements (preferred).
  • Experience with Microsoft Azure, including Azure Local, and/or NVIDIA AI and/or Qualcomm infrastructure (preferred).
  • Arabic language skills (preferred).

Interested in this position?

Apply directly on the company website

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