Certified Medical Assistant (REMOTE)

3 weeks ago
Full-time
Junior
Customer and Technical Support
aptihealth

aptihealth

aptihealth is focused on enhancing higher acuity behavioral healthcare for underserved populations by providing a virtual-first model that ensures members receive quick and personalized access to care.

Health Care Providers & Services
51-250
Founded 2017

Description

  • Conduct outreach to patients and parents/caregivers to confirm initial appointments and explain services, processes, and expectations.
  • Obtain required consents and releases of information, including medication management agreements, refill policies, HIXNY consent forms, and controlled substance agreements.
  • Respond to patient and caregiver inquiries and triage requests related to scheduling, refills, forms, notes, and lab orders.
  • Coordinate care and communication with primary care providers and external healthcare providers for records requests, referrals, and continuity of care.
  • Manage clinical correspondence, forms, and letters, including school medication forms, work/school excuse notes, and FMLA documentation.
  • Support prescription management and laboratory orders through communication with patients, pharmacies, and labs as directed by providers.
  • Provide administrative and clinical support to psychiatric nurse practitioners and psychiatrists within a behavioral health care team.
  • Help engage, educate, and support members throughout their care journey to encourage retention in treatment and adherence to care plans.
  • Perform additional duties within the scope of CMA certification as assigned.

Requirements

  • 2+ years of experience as a Certified Medical Assistant (CMA).
  • Proficiency with Electronic Health Records (EHR/EMR) systems.
  • Strong written and verbal communication skills.
  • Ability to support patients and providers effectively in a virtual environment by phone, video, email, and similar channels.
  • Ability to prioritize patient needs and triage requests appropriately under clinical direction.
  • Experience supporting patients in a telehealth or virtual care setting preferred.
  • Ability to thrive in a fast-paced remote care environment.
  • Strong attention to detail.

Benefits

  • Comprehensive medical, dental, and vision plans.
  • Paid time off, sick time, and paid company holidays.
  • 401(k) retirement savings program with 2% company matching.
  • Voluntary life insurance.
  • Employee Assistance Program (EAP).
  • Competitive salary.
  • Work from home/remote position.
  • Full-time hourly schedule of 40 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m.
  • Pay rate of $20–22 per hour.

Interested in this position?

Apply directly on the company website

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