Engagement Manager

12 hours, 49 minutes ago
Full-time
Mid Level
Project and Program Management
Apply Digital

Apply Digital

Apply Digital experts work with global brands like Coca Cola, Kraft Heinz, and The Very Group to thoughtfully connect strategy to execution, deliver impact for your business, and value for your customers. We are partners for change agents leading digit...

Professional Services
251-1K
Founded 2016

Description

  • Serve as the primary point of contact for clients and align deliverables to business goals, KPIs, and deadlines.
  • Translate client goals into actionable marketing objectives, roadmaps, and measurable deliverables.
  • Lead cross-functional teams including developers, strategists, designers, and QA to deliver integrated MarTech programs.
  • Oversee execution across multiple workstreams by managing scope, timelines, priorities, and dependencies.
  • Track work in project management tools and partner with internal teams to support resourcing, workloads, and on-time delivery.
  • Maintain visibility into team capacity and allocation and coordinate with Engagement Coordinators on work assignment.
  • Identify delivery risks, roadblocks, and quality issues, and drive proactive resolution plans.
  • Monitor account health to ensure work stays within scope, timeline, and delivery expectations.
  • Support budget awareness by flagging over-servicing or misaligned effort.
  • Partner with clients and internal teams to improve campaign performance through testing, insights, and optimization.

Requirements

  • 3–5 years of experience in client management, account management, or project management within a marketing, agency, or digital environment.
  • Experience managing client accounts or programs with exposure to multi-channel or complex marketing initiatives.
  • Strong project management skills with experience handling multiple projects or workstreams simultaneously.
  • Working knowledge of Iterable, Braze, Salesforce Marketing Cloud, or similar platforms.
  • Understanding of audience segmentation, personalization, A/B testing, and campaign performance analysis.
  • Strong communication and client-facing skills with the ability to build relationships and contribute to strategic discussions.
  • Highly organized, adaptable, and proactive, with the ability to thrive in a fast-paced environment.
  • Superior written communication, strong organization, and excellent email etiquette.
  • Experience using project management tools such as Asana, Monday, Jira, or Trello.
  • Experience working cross-functionally with multiple teams and stakeholders.
  • Ability to balance competing priorities while maintaining quality and meeting deadlines.

Benefits

  • Flexible work arrangements, including remote, in-office, or hybrid options.
  • Generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support.
  • Generous vacation policy with ample time away from work.
  • Customizable extended health and dental benefits.
  • Access to engaging projects with international brands.
  • An inclusive and safe workplace culture.
  • Equal opportunity and an inclusive environment that values differences.

Interested in this position?

Apply directly on the company website

Apply Now

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