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Engagement Manager - Technical

1 month, 1 week ago
Mexico
Contract
Mid Level
Technical Account Manager
Project and Program Management
Asana JIRA Monday.com Segment Trello
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Apply Digital

Apply Digital

Apply Digital experts work with global brands like Coca Cola, Kraft Heinz, and The Very Group to thoughtfully connect strategy to execution, deliver impact for your business, and value for your customers. We are partners for change agents leading digit...

Professional Services
251-1K
Founded 2016
View All Jobs 15

Description

  • Serve as the primary point of contact for clients and align deliverables to business goals, KPIs, timelines, and quality standards.
  • Translate client goals into actionable marketing objectives, roadmaps, and measurable deliverables.
  • Lead cross-functional teams including developers, strategists, designers, and QA to deliver integrated MarTech programs.
  • Oversee execution across multiple workstreams, managing scope, timelines, priorities, and dependencies.
  • Track work in project management tools and coordinate resourcing, workload balance, and asset delivery with internal teams.
  • Maintain visibility into team capacity and partner with Engagement Coordinators on work assignment based on availability, skillset, and priority.
  • Identify risks, roadblocks, and delivery issues, and drive proactive resolution plans with internal teams.
  • Monitor account health and ensure work stays aligned with scope, timelines, and delivery expectations.
  • Support budget awareness by aligning work to agreed scope and flagging over-servicing or misaligned effort.
  • Manage technically complex engagements such as CDP implementations, mobile SDK setups, and MarTech data architecture projects, coordinating with Solutions Architects and engineers.
  • Translate technical requirements and implementation details into clear client-facing documentation, timelines, and status updates.

Requirements

  • 3–5 years of experience in client management, account management, or project management within a marketing, agency, or digital environment.
  • Experience managing client accounts or programs with multi-channel or complex marketing initiatives.
  • Strong project management skills with experience managing multiple projects or workstreams simultaneously.
  • Working knowledge of marketing automation platforms such as Iterable, Braze, or Salesforce Marketing Cloud.
  • Familiarity with CDP or data integration tools such as Segment, Hightouch, or mParticle.
  • Understanding of audience segmentation, personalization, A/B testing, and campaign performance analysis.
  • Strong communication and client-facing skills with the ability to build relationships and contribute to strategic discussions.
  • Highly organized, adaptable, and proactive, with the ability to thrive in a fast-paced environment.
  • Ability to manage technically complex projects involving MarTech implementations, integrations, or data architecture work, with a working understanding of data flows across the MarTech stack.
  • Comfort engaging in technical conversations with engineers and Solutions Architects and translating technical concepts for non-technical stakeholders.
  • Superior written skills, excellent email etiquette, and strong attention to detail.
  • Experience with project management tools such as Asana, Monday, Jira, or Trello.
  • Experience working cross-functionally across multiple teams and stakeholders.
  • Background spanning both marketing strategy and technical project delivery, such as a Technical PM, marketing operations lead, or similar hybrid role.
  • Hands-on familiarity with MarTech tools and comfort participating in technical discovery sessions and reviewing integration specs.

Benefits

  • Flexible work arrangements, including remote, in-office, or hybrid options.
  • Generous vacation policy with ample time away from work.
  • Customizable extended health and dental benefits.
  • Generous training budgets and mentorship for professional development.
  • Focus on upskilling in Agentic AI and future-of-work human skills.
  • Inclusive and safe workplace culture.
  • Opportunity to work on engagements with international brands and global impact.

Interested in this position?

Apply directly on the company website

Apply Now

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