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Customer Success Manager (Europe)

2 months, 2 weeks ago
Europe
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Apply Now
AppFollow

AppFollow

AppFollow provides a comprehensive suite of tools for managing app store reviews and ratings, enabling developers to analyze user feedback, automate workflows, and enhance app visibility across multiple platforms, while also offering real-time monitori...

IT Services
51-250
Founded 2014
$7M raised
View All Jobs 2

Description

  • Manage a portfolio of Enterprise customers to drive retention and growth.
  • Understand customer business needs, goals, and KPIs to deliver measurable value.
  • Lead onboarding sessions and serve as a trusted advisor for long-term success.
  • Analyze customer metrics, NPS surveys, and account health to identify risks and opportunities.
  • Collaborate cross-functionally to secure renewals and support expansion opportunities.
  • Work with Product and Engineering to ensure AppFollow is configured effectively for customer needs.
  • Share best practices that help customers maximize product value and adoption.
  • Highlight customer successes by partnering with Marketing on case studies.
  • Support proactive risk identification and resolution across assigned accounts.

Requirements

  • 3–5+ years of experience as a Customer Success Manager.
  • Experience working with Enterprise-level customers.
  • Fluent in English and Russian; additional languages are a plus.
  • Excellent communication and interpersonal skills, including experience engaging with C-suite stakeholders.
  • Highly organized, proactive, and able to manage a large account portfolio.
  • Strong product knowledge and the ability to translate technical features into business value.
  • Experience leading customer advisory boards or product feedback sessions.
  • Customer-focused, empathetic, detail-oriented, and confident in both written and verbal communication.
  • Ability to prioritize, multitask, and collaborate cross-functionally.
  • Problem-solving mindset with a passion for building long-term customer relationships.
  • Team management experience is a plus.

Benefits

  • Remote-first work environment with a diverse global team.
  • Opportunity to make a direct impact on customer retention and satisfaction.
  • Ownership of strategic programs that scale customer success across thousands of customers.
  • Employee stock option program.
  • Work at a growing global SaaS company focused on customer success.

Interested in this position?

Apply directly on the company website

Apply Now

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