Customer Renewals Manager

2 hours, 4 minutes ago
Remote
Full-time
Mid Level
Customer and Technical Support
AppFollow

AppFollow

AppFollow provides a comprehensive suite of tools for managing app store reviews and ratings, enabling developers to analyze user feedback, automate workflows, and enhance app visibility across multiple platforms, while also offering real-time monitori...

IT Services
51-250
Founded 2014
$7M raised

Description

  • Own the full renewal lifecycle for a portfolio of customers, from early engagement through contract closure.
  • Initiate renewal conversations 60–90 days before contract end dates and drive timely renewals.
  • Maximize gross revenue retention and net revenue retention by identifying and converting expansion opportunities.
  • Maintain accurate renewal forecasts and pipeline visibility in Salesforce.
  • Provide weekly projections covering renewal outcomes, upsell potential, and churn risk.
  • Track customer health, engagement, usage, and other signals to inform renewal strategy.
  • Build strong relationships with customer stakeholders and clearly communicate product value and ROI.
  • Partner with Customer Success, Sales, Product, Finance, and Support to align on account strategy and growth opportunities.
  • Help build and refine the renewals process, including workflows, segmentation, CRM hygiene, and documentation.

Requirements

  • Experience in renewals, Customer Success, or a revenue-focused role such as CSM, SDR, BDR, or Account Manager.
  • Proven ability to drive retention and predictable renewals.
  • Comfort managing commercial conversations and negotiations.
  • Strong analytical and process-oriented thinking.
  • Excellent communication and stakeholder management skills.
  • Proactive, organized, and results-driven approach.
  • Ability to thrive in a fast-changing environment with a high level of ownership and accountability.
  • Experience with Salesforce and ChurnZero.
  • Familiarity with customer success platforms and data-driven workflows.
  • Fluent in English and Spanish; additional languages are a strong plus.

Benefits

  • Remote-first, full-time role.
  • Opportunity to work at a growing global SaaS company focused on customer success.
  • Collaborate with a diverse, passionate, remote-first team.
  • Direct impact on retention and customer satisfaction in a key segment.
  • Opportunity to grow your career by owning strategic programs across thousands of customers.
  • Employee stock option program.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Regional Manager of Customer Success

Megaport 251-1K Diversified Telecommunication Services

Megaport is hiring a Regional Manager of Customer Success to lead a regional CSM team across London, Paris, France, and the United Kingdom, driving customer retention, expansion, and overall customer experience.

Power BI Salesforce
4 minutes ago

Customer Success Manager (East)

UpGuard 51-250 Professional Services

UpGuard is hiring a Customer Success Manager to onboard and support customers across the East Coast, helping them adopt its cyber risk platform, resolve pain points, and grow account value.

Generative AI HubSpot Salesforce
4 minutes ago

Customer Success Manager

Crayon 51-250 Internet Software & Services

Crayon is hiring a Customer Success Manager to partner with customers on competitive intelligence programs, drive retention and expansion, and help shape how the company delivers ongoing value for its AI-powered sales platform.

Generative AI
4 minutes ago

Senior Client Success Manager

#paid 51-250 Media

#paid is hiring a Senior Client Success Manager in Toronto to oversee enterprise creator marketing accounts, drive campaign execution, and grow long-term client relationships.

Digital Marketing Salesforce
19 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers