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Enablement & Automations Manager

2 weeks, 5 days ago
United States
Full-time
Lead
Operations Manager
Project and Program Management
Confluence JIRA
Apply Now
Appen

Appen

Appen is a global leader in providing high-quality data management services for AI development. With over 1 million crowd workers, Appen supports the world's top technology companies in enhancing their products and services. The company offers a divers...

IT Services
1K-5K
Founded 1996
$59M raised
View All Jobs 3

Description

  • Design and execute an automation roadmap that improves scalability, reduces cost, and increases operational efficiency.
  • Build and govern automation workflows, scripts, and repositories that support quality, repeatability, and adoption.
  • Improve operational consistency through standardised processes, reporting frameworks, and measurable performance indicators.
  • Deliver pilot workflows and service models that can scale into repeatable delivery solutions.
  • Strengthen lean delivery frameworks that optimise resourcing while maintaining delivery quality.
  • Automate and optimise workflows across setup, pre-processing, and post-processing activities.
  • Increase reporting visibility and adoption through centralised tools and standardised reporting systems.
  • Maintain operational performance through delivery health monitoring, process governance, and post-implementation reviews.
  • Secure internal capability growth through thought leadership, case studies, and knowledge-sharing initiatives.
  • Develop and lead a high-performing Enablement team focused on innovation, automation, and continuous improvement.

Requirements

  • Advanced experience in process automation, including design, implementation, and governance of automation workflows.
  • Advanced capability in workflow mapping and optimisation with a track record of delivering measurable operational improvements.
  • Advanced experience building and maintaining reporting and data visualisation frameworks for operational performance.
  • Experience scoping, piloting, and scaling new workflows or service lines within complex delivery environments.
  • Working knowledge of tooling integration across JIRA, Confluence, SharePoint, and automation platforms.
  • Experience implementing structured change management initiatives with stakeholder engagement and adoption tracking.
  • Strong capability in strategic planning, execution discipline, and operational risk management.
  • Experience leading cross-functional teams and managing enablement or operational support functions.
  • Demonstrated ability to mentor and upskill teams while fostering a solutions-first, automation mindset.
  • Strong decision-making, problem-solving, and collaboration skills in complex or ambiguous environments.

Benefits

  • Remote US work arrangement.
  • Full-time permanent position.
  • Opportunity to work on complex GenAI delivery and AI data programs at scale.
  • Flexibility to deliver in a way that works for you and your team.
  • Support with tools, resources, and development opportunities to build capability over time.

Interested in this position?

Apply directly on the company website

Apply Now

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