Customer Support Specialist (APAC Region)

2 hours, 46 minutes ago
Full-time
Junior
Customer and Technical Support
Appcues

Appcues

Appcues is a user onboarding software solution that empowers businesses to engage customers through personalized product experiences and improve product adoption without a developer.

Internet Software & Services
51-250
Founded 2014
$46M raised

Description

  • Provide customer support by email, Slack, video chat, phone, and other support channels.
  • Conduct training sessions for unmanaged customers to reduce friction in their journey.
  • Surface customer problems and friction points in a way that supports prioritization and decision-making.
  • Join regular Support Office Hours to assist customers in real time.
  • Partner with CX, Finance, Marketing, and Sales to resolve customer impediments quickly.
  • Master the company’s AI tooling platforms to improve customer outcomes and internal effectiveness.
  • Help build better support processes and continuously improve the customer experience.

Requirements

  • Located in the APAC region and able to work a Monday-Friday 9 am-5 pm PST shift.
  • Experience working at a remote-first company and comfort working remotely.
  • Strong curiosity, learning mindset, and willingness to figure things out.
  • Ability to empower users to solve problems independently, not just fix issues for them.
  • Strong collaboration skills across support and cross-functional teams.
  • Excellent listening and communication skills with the ability to synthesize customer feedback.
  • Comfort speaking with customers by phone, email, and chat.
  • Empathetic, driven, and goal-oriented with a genuine desire to help others.
  • Ability to work autonomously in a small team and stay focused.
  • Support experience is valued, but culture fit and drive to help are more important than experience.

Benefits

  • 100% remote, globally distributed work environment.
  • Competitive salary with market-based compensation and equity in stock options.
  • Health, dental, and vision coverage with a generous portion of premiums covered.
  • 401(k) with company match.
  • Paid parental leave.
  • $1,000 home office stipend in the first year and $500 annually for tech.
  • Up to $500/month for coworking space.
  • $1,000 per year for professional development.
  • Flexible time off.
  • Training and education budget, plus other benefits such as an office setup budget.

Interested in this position?

Apply directly on the company website

Apply Now

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