RemoteLeaf Logo
Log in Sign up

Customer Service Specialist, Motorsports - (Full-time, Remote, USA)

1 week, 4 days ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
CRM ERP macOS NetSuite
Apply Now
Apex Wheels

Apex Wheels

Apex Wheels is a California-based company founded in 2007 by CEO Eddy Pintacsi. The company specializes in designing, engineering, and manufacturing high-performance, lightweight wheels for motorsports, track days, and street driving enthusiasts. Headquartered in Pleasanton, California, Apex Wheels operates with a focus on delivering genuine performance products and educating customers about their options. The flagship model, ARC-8, gained popularity among BMW enthusiasts for its competitive pricing and quality. Apex Wheels emphasizes "Real Performance" and addresses market confusion through rigorous engineering and testing. Their manufacturing process includes advanced techniques like flow-forming and forging, ensuring lightweight strength and durability. Apex Wheels has expanded its offerings to include forged wheels, competing with premium brands at lower prices. The company serves various automotive aftermarket sectors, distributing products directly to customers and prioritizing customer education to match products with specific driving needs.

automotive
11-50
Founded 2007
View All Jobs 4

Description

  • Deliver customer support through inbound and outbound phone, email, and other communication channels.
  • Assist customers with new orders, order updates, and order-related questions or issues.
  • Process returns, exchanges, warranties, and refunds in a customer-first way.
  • Provide timely updates on order status, backorders, and shipments.
  • Resolve fulfillment issues through customer outreach and cross-functional coordination.
  • Act as the voice of the customer by documenting recurring issues and recommending improvements.
  • Create and maintain self-service resources such as help articles and guides.
  • Become an expert in Apex’s CRM and order management systems to resolve inquiries accurately.
  • File, track, and report shipping carrier claims for lost or damaged packages.
  • Collaborate with Fitment, Fulfillment, and Production teams to resolve issues and improve communication.

Requirements

  • High school diploma or equivalent.
  • 1+ years of experience providing customer service via phone, email, and other communication methods.
  • Experience using Google Suite and MS Office.
  • Experience with MacOS preferred.
  • Experience with a telephony system, preferably RingCentral, preferred.
  • Experience with ERP systems such as Netsuite is a plus.
  • Experience with ticketing systems such as Zendesk is a plus.
  • Strong verbal and written communication skills with the ability to match Apex’s brand voice.
  • Ability to multitask and adapt quickly to changing priorities.
  • Ability to remain focused and motivated while working remotely.
  • Intermediate understanding of motorsports, Apex products, fitments, car set-ups, and car modifications.

Benefits

  • $19.25 - $25.50 hourly pay, depending on location and experience.
  • Eligibility for a short-term incentive plan/bonus plan after 90 days.
  • $450 annual stipend for cell phone and internet usage, plus technology and workspace equipment support.
  • Medical, dental, and vision coverage with strong employer-paid premium contributions.
  • Access to an HSA, mental health support, gym membership discounts, and a healthcare concierge.
  • 401(k) with company contributions.
  • Paid sick leave, vacation time, and company holidays, including Juneteenth and Indigenous Peoples’ Day.
  • Motorsports lifestyle reimbursements, employee discounts on products, and free merch.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Paradigm

Data Migration Specialist - PracticePanther

Paradigm 51-250 Internet Software & Services

PracticePanther is hiring a Data Migrations Specialist to manage customer data transitions from legacy systems into its platform and help ensure a smooth onboarding experience.

United States Full-time Junior Customer Support Implementation Engineer
JIRA MySQL Python Salesforce SQL Server
16 hours, 56 minutes ago
Paradigm

Customer Support Specialist - MerusCase

Paradigm 51-250 Internet Software & Services

MerusCase is hiring a Customer Support Specialist to support legal tech customers, guide onboarding, resolve issues, and help drive retention and positive client outcomes.

United States Full-time Junior Customer Support Technical Writer
1 day, 16 hours ago
Paradigm

Customer Support Specialist - LollyLaw

Paradigm 51-250 Internet Software & Services

LollyLaw is hiring a Customer Support Specialist to support legal tech customers, guide onboarding and issue resolution, and help firms achieve strong outcomes throughout their partnership with the company.

United States Full-time Junior Customer Support Technical Writer
1 day, 16 hours ago
skillerszone

Data Entry Specialist

skillerszone

SkillerszoneLLC is hiring a Data Entry Specialist in Austin, TX to maintain accurate data for its trucking, agriculture, and construction industry products and services.

United States Full-time Entry Level Customer Support
$52k-$62k
1 day, 16 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers