Videogames Customer Service Representative (Only WRITTEN SUPPORT)

2 weeks, 6 days ago
Full-time
Entry Level
Customer and Technical Support
Keywords Studios

Keywords Studios

Keywords Studios provides comprehensive technical and creative solutions for the global video games industry, specializing in localization, audio production, quality assurance, art creation, and customer support services to enhance the gaming experienc...

Internet Software & Services
10K-50K
Founded 1998

Description

  • Provide customer support to players through chats, emails, and support tickets.
  • Resolve issues including lost accounts and questions about game details.
  • Deliver excellent customer service in English and Spanish.
  • Follow instructions and complete assigned tasks accurately.
  • Manage multiple customer interactions and tasks simultaneously.
  • Adapt to a constantly evolving work environment.

Requirements

  • Strong written and verbal communication skills in English and Spanish.
  • Excellent customer service skills.
  • Ability to multitask effectively.
  • Ability to adapt to a constantly changing environment.
  • Ability to actively listen to instructions and execute communicated tasks.
  • Full-time availability.
  • Must live in Mexico City or Estado de Mexico.
  • High school diploma preferred but not required.

Benefits

  • Gross salary of $10,500.
  • Legal benefits.
  • Two days off.
  • Career path opportunities.
  • Medical expense insurance after three months.
  • Savings fund after three months.
  • $1,200 in grocery tickets after three months.
  • Remote work arrangement.

Interested in this position?

Apply directly on the company website

Apply Now

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