RemoteLeaf Logo
Log in Sign up

Member of Enterprise Technology, IT Support

2 hours, 10 minutes ago
United States
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
JavaScript JIRA Linear Python
Apply Now
Anchorage Digital

Anchorage Digital

Anchorage Digital is a regulated crypto platform that provides institutions with integrated financial services and infrastructure solutions. With the only federally chartered crypto bank in the US, as well as Anchorage Digital Singapore, which offers e...

Capital Markets
251-1K
Founded 2017
$487M raised
View All Jobs 55

Description

  • Drive resolution of support tickets across enterprise systems such as Google Workspace, Slack, and internal tools.
  • Troubleshoot and resolve escalated technical issues by diagnosing root causes and implementing solutions.
  • Create user-friendly and AI-friendly documentation and knowledge base articles for IT resources.
  • Manage light automation projects and system configuration tasks that improve operational efficiency and reduce manual work.
  • Collaborate with engineers on automation initiatives, audit requests, and system improvements.
  • Provide frontline insight into user pain points to help shape process and system improvements.
  • Deliver audit evidence and system documentation to support CISO team compliance requirements.
  • Communicate with empathy and patience to understand technical problems and their business impact.
  • Contribute to process improvements that make IT support more efficient and user-friendly.

Requirements

  • 2+ years of experience in IT support, helpdesk, or technical operations.
  • Demonstrated ability to troubleshoot and resolve user issues independently.
  • Strong customer service orientation with excellent written and verbal communication skills for technical and non-technical audiences.
  • Hands-on experience with enterprise tools such as Google Workspace, Slack, Jira, Kandji, or similar SaaS platforms.
  • Initiative to identify and implement process improvements through documentation, lightweight automation, or workflow optimization.
  • Ability to work independently, prioritize competing requests, and stay composed during high-volume periods.
  • Experience with Jira, Linear, or other ticketing systems, including basic workflow configuration, preferred.
  • Familiarity with AI tools such as ChatGPT or Claude for documentation creation or user support, preferred.
  • Basic scripting knowledge in Python or JavaScript, or experience with no-code automation platforms, preferred.
  • Knowledge of MDM platforms such as Jamf or Kandji, hardware provisioning, or physical office IT setup, preferred.
  • Previous work in fintech, crypto, or highly regulated industries, preferred.

Benefits

  • Remote, full-time work arrangement.
  • Opportunity to work directly with Corporate Engineering on automation and system improvement projects.
  • Chance to use AI tools to improve documentation and reduce repetitive support work.
  • Work in a mission-driven company building infrastructure for institutional participation in digital assets.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

airSlate

API Support Specialist

airSlate 251-1K Professional Services

airSlate is hiring a remote API Support Specialist II in the Philippines to troubleshoot SignNow API and integration issues, support customers and internal teams, and help accelerate technical deployments across a US-aligned schedule.

Philippines Full-time Junior Technical Support Engineer
Java JIRA Node.js PHP Postman Python REST API Salesforce
10 minutes ago
Sonatype

Java Product Support Engineer

Sonatype 51-250 Internet Software & Services

Sonatype is seeking a remote Java Product Support Engineer in Colombia to troubleshoot enterprise software issues, support customers, and help improve product quality across its software supply chain platform.

Colombia Full-time Mid Level Technical Support Engineer
Apache AWS Azure Bamboo Bash CI/CD Docker GCP GitHub GitLab HTTP Java JavaScript Jenkins Kubernetes Linux Maven Nginx OAuth PostgreSQL Python REST API SAML SQL TypeScript Wireshark
10 minutes ago
Kraft Kennedy

Microsoft Cloud Support Infrastructure Engineer

Kraft Kennedy 51-250 Internet Software & Services

Kraft Kennedy’s Infrastructure and Enterprise Systems team is hiring a remote Microsoft cloud infrastructure professional to support client-managed services, migrations, and enterprise systems work across cloud and on-premises environments.

United States Full-time Senior Cloud Engineer Technical Support Engineer
$85k-$140k
Active Directory Azure Cisco Load Balancing Palo Alto PowerShell
10 minutes ago
Intetics

Technical Support Engineer

Intetics 1K-5K Internet Software & Services

Intetics Inc. is hiring a Technical Support Engineer to support customers with complex technical issues, incident response, and product feedback for its digital software platform.

United States United Kingdom Philippines Full-time Junior Technical Support Engineer
AWS Azure CSS GCP GraphQL gRPC JavaScript LLM OAuth Postman REST API SAML
10 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers