Customer Success Manager - PH

2 months, 1 week ago
Full-time
Mid Level
Customer and Technical Support

Anavah Talent

Anavah Talent is a headhunting, staffing, and recruiting company focused on helping businesses hire specialized overseas talent, especially for direct-hire remote roles. The company emphasizes direct hiring over traditional outsourcing, with a consultative process, candidate sourcing and screening, and a 90-day guarantee.

Staffing and Recruiting
51-200

Description

  • Manage onboarding execution for new customers after contract execution.
  • Own onboarding checklists and ensure all required customer information is collected.
  • Identify the correct onboarding contact and ensure dashboard access is completed.
  • Coordinate shipment timelines, onboarding readiness, and activation progress across properties.
  • Prevent onboarding delays through consistent follow-up and customer communication.
  • Verify successful charger activation upon installation and ensure systems are live and ready for use.
  • Collect and review utility bills to support onboarding setup and pricing coordination.
  • Coordinate pricing entry into the Orange dashboard for customer approval and support markup recommendations.
  • Identify accounting contacts, complete secure banking setup, and support recurring billing and reimbursement workflows.
  • Manage support tickets from EV drivers and property teams and escalate issues appropriately.
  • Flag expansion opportunities and coordinate handoffs to Sales for additional charger needs.
  • Suggest improvements to systems, templates, and workflows to improve onboarding efficiency and visibility.

Requirements

  • 4+ years of experience in CX, Account Management, Customer Success, Operations, or Post-Sales Implementation roles, ideally with U.S. clients.
  • Strong experience managing customers after a complex sale with onboarding-heavy workflows that require follow-up and operational ownership.
  • Familiarity building workflows, templates, and operational tracking systems to improve execution and accountability.
  • Excellent written and verbal English communication skills; C2 level required.
  • Highly organized with exceptional attention to detail.
  • Familiarity with tools such as HubSpot, Google Sheets, Bill.com, Slack, and internal dashboards.
  • Ability to work independently and thrive in fast-paced startup environments with evolving priorities.
  • Bachelor’s degree or higher preferred, with summa, magna, or cum laude and/or Academic Scholar standing from a reputable college preferred.
  • Experience in EV infrastructure, utilities, property management, construction coordination, or other implementation-heavy operational environments preferred.
  • Experience supporting recurring billing models or B2B account operations preferred.
  • Experience working in U.S.-based startups or high-growth technology companies preferred.
  • Experience balancing customer-facing account management with internal operational execution preferred.

Benefits

  • Work from home.
  • Training and development opportunities.
  • Full-time independent contractor arrangement.
  • Compensation of $6/hour, negotiable based on experience.
  • Remote work aligned to U.S. Central Time (CST).

Interested in this position?

Apply directly on the company website

Apply Now

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