Customer Success Manager - LatAm

3 weeks, 3 days ago
Full-time
Mid Level
Customer and Technical Support

Anavah Talent

Anavah Talent is a headhunting, staffing, and recruiting company focused on helping businesses hire specialized overseas talent, especially for direct-hire remote roles. The company emphasizes direct hiring over traditional outsourcing, with a consultative process, candidate sourcing and screening, and a 90-day guarantee.

Staffing and Recruiting
51-200

Description

  • Manage onboarding execution for new customers after contract signing.
  • Own onboarding checklists and ensure all required customer information is collected.
  • Identify the correct onboarding contact and coordinate dashboard access.
  • Coordinate shipment timelines, onboarding readiness, and activation progress across properties.
  • Prevent onboarding delays through consistent follow-up and customer communication.
  • Collect and review utility bills to support onboarding setup and pricing coordination.
  • Enter and coordinate pricing in the Orange dashboard for customer approval.
  • Support banking setup, recurring billing workflows, reimbursements, and property statements.
  • Manage support tickets from EV drivers and property teams and escalate issues appropriately.
  • Flag expansion opportunities and suggest improvements to onboarding systems, templates, and workflows.

Requirements

  • 4+ years of experience in CX, Account Management, Customer Success, Operations, or Post-Sales Implementation roles, ideally for U.S. clients.
  • Strong experience managing customers after a complex sale with onboarding-heavy workflows and operational ownership.
  • Experience building workflows, templates, and operational tracking systems to improve execution and accountability.
  • Excellent written and verbal English communication skills (C2 required).
  • Highly organized with exceptional attention to detail.
  • Familiarity with HubSpot, Google Sheets, Bill.com, Slack, and internal dashboards.
  • Ability to work independently and thrive in fast-paced startup environments with evolving priorities.
  • Bachelor’s degree or higher; summa, magna, or cum laude and/or Academic Scholar from a reputable college preferred.
  • Preferred experience in EV infrastructure, utilities, property management, construction coordination, or implementation-heavy operational environments.
  • Preferred experience supporting recurring billing models or B2B account operations.
  • Preferred experience working in U.S.-based startups or high-growth technology companies.
  • Preferred experience balancing both customer-facing account management and internal operational execution.

Benefits

  • Work from home.
  • Training and development.

Interested in this position?

Apply directly on the company website

Apply Now

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