Contracts Administrator

9 hours, 27 minutes ago
Full-time
Junior
Customer and Technical Support
Amwell

Amwell

Amwell provides a technology-based platform that connects payers and providers to enhance access to healthcare through live video visits with board-certified doctors, facilitating a seamless ecosystem of care that integrates in-person, virtual, and aut...

Diversified Telecommunication Services
1K-5K
Founded 2006

Description

  • Respond to and follow up on emails and phone calls from referrers and patients/service users.
  • Process incoming referrals accurately and efficiently through the case management system.
  • Coordinate and manage caseload allocations to Behavioral Health Coaches/Supporters.
  • Monitor client journeys from intake through discharge.
  • Maintain accurate, up-to-date records and flag delays or issues proactively.
  • Perform regular data entry and quality checks using case management systems and MS Excel.
  • Compile reports on service performance.
  • Identify trends in service data to support continuous improvement.
  • Monitor and allocate risks to the Clinical team in a timely manner.
  • Schedule risk assessment calls and complete case management actions as instructed.

Requirements

  • Bachelor’s degree, preferably in a mental health-related field.
  • Experience with case management systems is desirable.
  • Previous administrative support experience or completed professional administrative support training.
  • Excellent attention to detail.
  • Excellent communication, writing, and typing skills.
  • Ability to use written communication in a clear and personal way.
  • Excellent customer service skills.
  • Excellent time management skills and the ability to multitask and meet deadlines.
  • Comfort with using multiple technological tools day to day and adapting quickly to new technologies.
  • Excellent interpersonal skills and the ability to collaborate with cross-functional teams and stakeholders at all levels.

Benefits

  • 23 days annual leave plus 1 birthday day and 4 Mental Health Days.
  • Private health care through Irish Life.
  • Pension, life insurance, and income protection.
  • Employee Share Purchase Plan (ESPP).
  • Free access to Amwell Telehealth Services, SilverCloud, and The Clinic by Cleveland Clinic’s second opinion program.
  • Free subscription to the Calm app.
  • Tuition assistance program.
  • Flexible working, a virtual-first work environment, wellness days, and strong work-life balance.
  • Annual bonus eligibility, with possible long-term and short-term variable compensation depending on the role.
  • Typical base salary range of €37,242 to €39,944.

Interested in this position?

Apply directly on the company website

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