Community Experience Lead

3 hours, 30 minutes ago
Full-time
Senior
Project and Program Management
ALX Africa

ALX Africa

ALX Africa empowers young individuals by offering no-cost, world-class programs designed to develop their tech and professional skills, ultimately enhancing their career prospects and facilitating their entry into the workforce.

Diversified Consumer Services
1K-5K
Founded 2018

Description

  • Define and drive the long-term Community Experience strategy and roadmap.
  • Lead, develop, and scale the Community team, including goal-setting, coaching, hiring, and performance management.
  • Coordinate Community initiatives across Brand, Alumni Relations, Product, Learning Delivery, Loyalty & Rewards, and regional teams.
  • Represent Community priorities in leadership and planning discussions and secure alignment, funding, and resources.
  • Manage cross-functional dependencies, risks, competing priorities, and member communications.
  • Own reporting on engagement, satisfaction, program impact, and team performance.
  • Run business reviews, identify trends, and translate data into recommendations for improvement.
  • Manage the Community function budget, including forecasting, spend tracking, and investment prioritization.
  • Support and coach city-based Community Managers and Ambassadors.

Requirements

  • 5+ years of experience in community, program, or operations management, including at least 2 years leading or managing people.
  • Experience setting strategy and translating it into an executable roadmap.
  • Proven ability to manage and develop direct reports through goal-setting, feedback, and coaching.
  • Strong stakeholder management and influencing skills, including experience working with senior leaders without direct authority.
  • Experience defining KPIs, tracking performance, and communicating impact to non-technical audiences.
  • Hands-on experience with community platforms such as Discourse, Circle, Slack, or Discord.
  • Experience with member communications and email tools such as Mailchimp or HubSpot.
  • Excellent written and verbal communication skills.
  • Ability to operate strategically and operationally across multiple locations and time zones.
  • Experience building community-led growth, ambassador, or referral programs is preferred.
  • Experience with engagement analytics or visualization tools such as Tableau or Power BI is preferred.
  • Budget management, behavioral psychology, multi-market, or distributed-organization experience is preferred.
  • Self-motivated and organized, with experience working in a digital-first environment using tools such as Zoom, Slack, and Gmail.

Benefits

  • Full-time, fully remote position.
  • Digital-first work environment with collaboration across regions and time zones.

Interested in this position?

Apply directly on the company website

Apply Now

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