Order Processing Analyst

1 hour, 54 minutes ago
Full-time
Junior
Customer and Technical Support
Alphasense

Alphasense

Alphasense is a global leader in providing high-quality gas sensors and air quality monitors to industrial OEMs. With over 25 years of experience, the company offers a wide range of innovative gas sensor technologies for various applications, including...

Industrial Conglomerates
51-250
Founded 1996

Description

  • Process new and renewal orders.
  • Validate opportunity and contract information and resolve discrepancies.
  • Activate client access and support invoice-related processing.
  • Work with Sales Operations, Content Authorization, Legal, Finance, and other internal teams to execute the order lifecycle.
  • Track communication in the CRM to maintain transparency and auditability of casework.
  • Resolve customer queries, complaints, and concerns through support channels.
  • Support departmental and special projects as assigned.
  • Suggest process and system improvements to increase efficiency and customer satisfaction.
  • Provide comprehensive updates to sales teams and maintain strong cross-functional relationships.

Requirements

  • Experience supporting customers through an email ticketing system, chat, and/or phone calls.
  • Exceptional organizational skills and strong attention to detail.
  • Ability to write effectively and communicate clearly with internal teams and customers.
  • Strong analytical, critical thinking, and problem-solving abilities.
  • Proficiency in Microsoft Office Suite, especially Excel.
  • Salesforce or other CRM experience is a plus.
  • Experience in a high-change, rapidly growing business is a plus.
  • Ability to execute tactically, learn quickly, and work well in a team environment.

Interested in this position?

Apply directly on the company website

Apply Now

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