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Implementation Consultant, Enterprise Intelligence

1 day, 8 hours ago
United States
Full-time
Mid Level
Implementation Consultant
Customer and Technical Support
JIRA Salesforce Tableau
Apply Now
Alphasense

Alphasense

Alphasense is a global leader in providing high-quality gas sensors and air quality monitors to industrial OEMs. With over 25 years of experience, the company offers a wide range of innovative gas sensor technologies for various applications, including...

Industrial Conglomerates
51-250
Founded 1996
View All Jobs 163

Description

  • Develop and execute detailed project plans aligned to client goals and expectations.
  • Manage a high volume of client implementations in coordination with client technical teams.
  • Serve as the bridge between pre-sale technical implementation and post-implementation account rollout.
  • Collaborate with internal stakeholders across Account Management, Account Executives, Product, Marketing, Sales, Technical Implementation, and Adoption teams.
  • Conduct regular meetings and communications to keep internal and external stakeholders informed of implementation progress.
  • Create, modify, and document client-specific training programs and support materials.
  • Identify implementation risks and issues proactively and develop mitigation strategies.
  • Establish, monitor, and report on KPIs and team or individual performance.
  • Develop and maintain playbooks to support repeatable and scalable future implementations.
  • Partner with Account Managers and Adoption Specialists to drive adoption and value realization.

Requirements

  • 4+ years of experience as an implementation manager, customer-facing project manager, or in enterprise customer success.
  • Experience creating and documenting playbooks for large-scale rollouts.
  • Strong project management skills.
  • Excellent communication skills.
  • Ability to work collaboratively in a cross-functional team environment.
  • Robust problem-solving and critical thinking abilities.
  • Strong organizational skills and attention to detail.
  • Comfort with analyzing and leveraging data to inform decisions.
  • Experience with Intercom, Salesforce, JIRA, Tableau, or Catalyst is preferred.
  • Remote role with East Coast strongly preferred.

Benefits

  • Base salary range of $100,000 to $125,000 USD.
  • Performance-based bonus eligibility.
  • Equity compensation.
  • Generous benefits program.

Interested in this position?

Apply directly on the company website

Apply Now

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