Entitlements Analyst

2 hours, 19 minutes ago
Full-time
Junior
Customer and Technical Support
Alphasense

Alphasense

Alphasense is a global leader in providing high-quality gas sensors and air quality monitors to industrial OEMs. With over 25 years of experience, the company offers a wide range of innovative gas sensor technologies for various applications, including...

Industrial Conglomerates
51-250
Founded 1996

Description

  • Process content authorization requests submitted by sales teams in line with established SOPs.
  • Collaborate with sales teams, broker partners, and customers to gather required information and resolve issues.
  • Track the status and progress of submitted content authorization requests.
  • Maintain communication records in the CRM for transparency and auditability.
  • Resolve customer queries, complaints, and concerns in a professional manner.
  • Provide comprehensive updates and information to sales teams.
  • Focus on improving customer satisfaction by delivering timely, accurate, and high-quality service.
  • Suggest process and system enhancements to improve efficiency.
  • Assist with special projects as assigned.
  • Support the onboarding or training of new employees as needed.

Requirements

  • Experience supporting customers through an email ticketing system, chat, and/or phone calls.
  • Strong organizational skills and exceptional attention to detail.
  • Ability to execute tactically and write effectively.
  • Strong analytical, critical thinking, and problem-solving skills.
  • Ability to build strong cross-functional working relationships and work well in a team.
  • Desire to learn and absorb information quickly to improve productivity.
  • Proficiency in Microsoft Office Suite, especially Excel.
  • Salesforce or other CRM tool experience is a plus.
  • Experience providing training sessions to new employees is a plus.

Interested in this position?

Apply directly on the company website

Apply Now

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