Trading Operations Associate - West Coast

1 hour, 10 minutes ago
Full-time
Junior
Customer and Technical Support
Alpaca

Alpaca

Alpaca is a developer-first API for stock and crypto trading, offering easy-to-use APIs for building apps and trading algorithms.

Capital Markets
51-250
Founded 2015
$87M raised

Description

  • Provide phone, email, and chat support to enterprise-level clients.
  • Investigate and resolve issues involving account management, order entry, execution, FIX sessions, and OMS functionality.
  • Monitor client accounts and trading activity for anomalies and provide timely alerts and support.
  • Advise clients on market developments and trading infrastructure.
  • Monitor corporate actions such as dividends, stock splits, and mergers, ensuring accurate communication and resolution.
  • Collaborate with trading operations, IT, and compliance teams to resolve client issues.
  • Gather client feedback and share insights with product and management teams.
  • Ensure trading activities and client interactions comply with regulations and internal policies.
  • Identify and address operational and trading-related risks.

Requirements

  • Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
  • 2–3 years of experience in brokerage operations, trading, or a related field.
  • Experience in customer support, relationship management, and trading services.
  • Experience with trading platforms, equities trading, and FIX protocol; options experience preferred.
  • FINRA Series 7 and 63, or a local equivalent, with willingness to obtain required licenses within six months.
  • Strong English written and verbal communication skills.
  • Proficiency in a language other than English; Japanese or Korean preferred.
  • Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
  • High ethical standards and commitment to confidentiality.

Benefits

  • Competitive salary and stock options.
  • Health benefits.
  • $500 one-time new-hire home-office setup allowance.
  • $150 monthly stipend through a Brex Card.
  • Globally distributed work environment.

Interested in this position?

Apply directly on the company website

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