End User Computing I, Service Desk

9 hours, 14 minutes ago
Full-time
Entry Level
Customer and Technical Support
Pathward

Pathward

Pathward is a federally registered financial institution that enhances financial inclusion by offering a robust banking infrastructure and a variety of financial solutions to support businesses in accessing the necessary funds for growth.

Diversified Financial Services
251-1K
Founded 1954

Description

  • Serve as the initial point of contact for IT support requests via phone, email, chat, and ticketing systems.
  • Diagnose, troubleshoot, and resolve common hardware, software, and network issues.
  • Log, prioritize, and manage incidents and service requests in ServiceNow.
  • Escalate unresolved issues to Tier 2/3 support teams.
  • Support Windows and macOS devices, mobile devices, printers, and peripherals.
  • Assist users with account access, password resets, MFA, and identity management.
  • Support collaboration tools including Microsoft 365, Teams, and VPN solutions.
  • Work as part of a team delivering technology services to the organization.
  • Perform other duties as assigned.

Requirements

  • Bachelor's degree or equivalent education and work experience.
  • Up to 2+ years of experience with a bachelor's degree or equivalent.
  • Customer-first mindset with strong problem-solving abilities.
  • Ability to prioritize and manage multiple requests in a fast-paced environment.
  • Clear written and verbal communication skills.
  • Attention to detail and commitment to process adherence.
  • Team-oriented with a continuous improvement mindset.

Benefits

  • Salary range of $45,000-$63,400.
  • Eligible for an annual performance-based incentive opportunity.
  • Comprehensive benefits package for eligible employees.
  • Health insurance.
  • 401(k) retirement benefits.
  • Life insurance.
  • Disability benefits.
  • Paid time off.

Interested in this position?

Apply directly on the company website

Apply Now

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