Onboarding Specialist

4 weeks, 1 day ago
Junior
Customer and Technical Support
Alma

Alma

Alma is a payment solution provider that offers flexible payment options for customers, including installment plans and deferred payments. With Alma, businesses can improve their turnover by 20% by providing a seamless payment experience. The company e...

Diversified Financial Services
251-1K
$312M raised

Description

  • Deploy retail networks through efficient project management and impactful retail training.
  • Identify training needs and develop tailored training plans in collaboration with brands.
  • Serve as the voice of in-store staff within Alma by gathering product feedback and end-user insights.
  • Continuously improve training programs by exploring new formats and approaches.
  • Support high-impact onboarding tailored to each merchant profile and channel.
  • Help boost activation across the merchant partnership lifecycle.
  • Contribute to meeting activation KPIs related to SLA, quality, and generated TPV.

Requirements

  • 2 to 3 years of experience in account onboarding, retail, or account management in a fast-paced environment.
  • Fluent in English, Italian, and/or Spanish.
  • Excellent verbal and written communication skills with a strong client-facing posture.
  • Highly organized, detail-oriented, and operationally excellent.
  • Strong interpersonal skills, including empathy, curiosity, pedagogical ability, and a user-oriented mindset.
  • Humble, action-driven, and comfortable working cross-functionally.

Interested in this position?

Apply directly on the company website

Apply Now

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