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Technical Product Manager - Patient Outreach, Remote

1 day, 2 hours ago
United States
Full-time
Senior
Technical Product Manager
Product Management
Agile PostgreSQL Scrum SQL
Apply Now
Aledade

Aledade

Aledade collaborates with independent practices, health centers, and clinics to establish and manage Accountable Care Organizations (ACOs) that prioritize primary care, enabling physicians to enhance patient care while maintaining their independence in...

Health Care Providers & Services
1K-5K
Founded 2014
$686M raised
View All Jobs 66

Description

  • Partner with business owners to define the problem space, priorities, constraints, and desired end state for patient outreach initiatives.
  • Work with data analysts, designers, engineers, internal teams, and end users to shape solution scope, implementation approach, and rollout plans.
  • Drive the development and optimization of voice outreach solutions using AI and other advanced technologies.
  • Integrate outreach solutions seamlessly into existing clinical workflows and internal call center processes.
  • Monitor key metrics and user feedback to continuously improve live workflows and product capabilities.
  • Develop a deep understanding of user and business requirements and use data to test hypotheses and validate solution decisions.
  • Write detailed user stories that include business rationale, requirements, and measurable success criteria.
  • Create short- and long-term roadmaps that maximize value while minimizing risk and supporting ongoing iteration.
  • Support teams throughout execution and ensure delivery of a high-quality product that can scale.
  • Influence both tactical implementation and strategic direction for patient outreach and operations improvements.

Requirements

  • 5+ years of product management experience in a technology, technology-enabled services, or SaaS environment.
  • Experience using data and primary research to inform solution design and build internal business understanding.
  • Understanding of the software development lifecycle and software development methodologies.
  • Preferred experience working with Agile or Scrum teams.
  • Experience developing healthcare technology products.
  • Preferred experience working in call center environments and improving operational efficiency.
  • Preferred background in patient engagement programs or similar customer interaction initiatives, especially in healthcare settings.
  • Hands-on experience with AI-driven voice technologies and other advanced communication tools is preferred.
  • Excellent organizational and communication skills with strong problem-solving ability and subject matter expertise building.
  • Knowledge of healthcare administrative or clinical data sets, including demographic, financial, and clinical data, is preferred.
  • Basic understanding of healthcare administrative or clinical workflows for inpatient, ambulatory, or ancillary services is preferred.
  • Preferred experience with EHR, practice management, revenue cycle, or population health products.
  • Preferred experience with clinical quality measurement and related data sets.
  • Knowledge of SQL, ideally including PostgreSQL, is preferred.
  • Physical ability to sit for prolonged periods, use computers and keyboards extensively, and occasionally walk or lift objects.

Benefits

  • Flexible work schedules and remote work availability for many roles.
  • Health, dental, and vision insurance paid up to 80% for employees, dependents, and domestic partners.
  • Robust time-off plan, including 21 days of PTO in the first year.
  • Two paid volunteer days and 11 paid holidays.
  • 12 weeks of paid parental leave for all new parents.
  • Six weeks of paid sabbatical after six years of service.
  • Educational Assistant Program and Clinical Employee Reimbursement Program.
  • 401(k) with up to 4% match and stock options.

Interested in this position?

Apply directly on the company website

Apply Now

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