Manager, Customer Engagement (Remote)

6 hours, 6 minutes ago
Full-time
Senior
Product Management
Aledade

Aledade

Aledade collaborates with independent practices, health centers, and clinics to establish and manage Accountable Care Organizations (ACOs) that prioritize primary care, enabling physicians to enhance patient care while maintaining their independence in...

Health Care Providers & Services
1001-5000
Founded 2014
$686M raised

Description

  • Lead the end-to-end product launch lifecycle for assigned product and program portfolios.
  • Coordinate Product, Business, Legal, and Field teams to track releases, develop messaging, and assign communication tiers.
  • Create and finalize enablement assets, including training presentations, newsletters, email templates, Pendo guides, and Zendesk knowledge-base articles.
  • Use internal AI workflow tools to scale content development and automate enablement workflows.
  • Ensure launch communications meet organizational strategy, compliance, and legal-review requirements.
  • Define practice-selection criteria and manage recruitment, eligibility, and launch activities for early-phase testing.
  • Coordinate beta-testing feedback loops to identify issues and reduce release risk before general availability.
  • Maintain project-tracking structures and communication channels to drive cross-functional accountability.
  • Schedule and distribute release communications through field and practice channels, including newsletters and webinars.

Requirements

  • Bachelor’s degree and 5+ years of experience in customer success, client solutions, professional services, or product operations.
  • Experience in a healthcare services or healthcare technology company, with familiarity with primary care workflows and value-based care contracts.
  • Ability to independently scope, map, and navigate complex or ambiguous projects and develop creative solutions.
  • Consultative, curious, and proactive approach to addressing ambiguous challenges.
  • Willingness to learn and use AI tools daily to automate and scale workflows and content development.
  • Ability to lead well-defined work with minimal guidance and strong attention to detail.
  • Experience with AI prompt engineering or workflow automation (preferred).
  • Experience with Monday.com, Pendo, Salesforce, and/or Zendesk (preferred).
  • Ability to influence cross-functional stakeholders in a matrixed environment and present complex concepts to senior audiences.
  • Ability to work remotely anywhere in the US across time zones and travel 2–4 times per year; able to perform prolonged computer-based work.

Benefits

  • Flexible schedules and remote-work options.
  • Health, dental, and vision insurance paid up to 80% for employees, dependents, and domestic partners.
  • 21 days of PTO in the first year, plus 11 paid holidays and two paid volunteer days.
  • 12 weeks of paid parental leave for all new parents.
  • Six-week paid sabbatical after six years of service.
  • Education Assistance and Clinical Employee Reimbursement programs.
  • 401(k) with up to a 4% employer match.
  • Stock options.

Interested in this position?

Apply directly on the company website

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