Albiware

Albiware offers a comprehensive restoration management software designed to streamline business operations for restorers, enhancing productivity through automated workflows and seamless integration of office and field functions.

Household Durables

Consumer Discretionary

11-50 (30)

Founded 2019

Links

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Customer Support Specialist

3 hours, 11 minutes ago

Pakistan

Full-time

Junior

Customer Support

Customer and Technical Support

Confluence HubSpot JIRA SQL

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Albiware

Household Durables

11-50

Founded 2019

View All Jobs

Description

Respond to customer inquiries through HubSpot chat and email with clear, accurate, and professional communication.
Diagnose product and account issues, reproduce problems, and identify root causes.
Document confirmed bugs in Jira with reproduction steps, screenshots, and customer impact details.
Verify engineering fixes in QA and perform regression testing before release.
Create and maintain customer-facing Help Desk articles in HubSpot.
Maintain internal standard operating procedures in Confluence.
Collaborate with Product, Engineering, Customer Success, and Billing on escalations and feature rollouts.

Requirements

2+ years of professional experience in customer service, technical support, or a related customer-facing role.
Associate degree or higher.
Excellent written and verbal communication skills, including explaining technical concepts to non-technical users.
Strong problem-solving skills and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Ability to learn new software platforms and workflows quickly.
Customer-focused approach with professional and empathetic communication.
Experience in SaaS, technical support, or help desk environments preferred.
Familiarity with Intercom, Jira, Confluence, or HubSpot Service Hub preferred.
Experience writing help center articles, SOPs, or technical documentation preferred.
Background in restoration, construction, insurance, or field services preferred; basic QuickBooks, accounting software, or SQL familiarity is a plus.
Availability for a Monday–Friday, 12:00 PM–9:00 PM CST shift; Karachi hours are 11:00 PM–8:00 AM PKT in winter and 10:00 PM–7:00 AM PKT during daylight saving time.

Benefits

Competitive salary paid in USD.
Generous paid time off.
Company-provided laptop.
Autonomy combined with team collaboration.
Regular team events.
Continuing education, mentoring, and career development opportunities.
Environment that values employee input and personal growth.

Interested in this position?

Apply directly on the company website

Apply Now

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