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Support Specialist

2 weeks ago
United States
Full-time
Mid Level
Customer Support
Customer and Technical Support
SQL
Apply Now
Hummingbird

Hummingbird

Hummingbird is a compliance platform transforming regulatory functions with automation and advanced technology to streamline tasks and enhance risk management.

Professional Services
1K-5K
Founded 1984
View All Jobs 3

Description

  • Resolve customer inquiries ranging from general product usage questions to API integration troubleshooting.
  • Own customer communication throughout issue investigation, escalation, and resolution.
  • Collaborate with technical support engineers, engineering, product, and customer success teams to resolve issues.
  • Diagnose, reproduce, and escalate software bugs and technical problems.
  • Develop deeper expertise in APIs, SQL, and related technologies to provide advanced support.
  • Improve support processes from ticket creation through resolution to increase efficiency.
  • Use AI and other technologies to drive support-process efficiency.
  • Help customers use the platform’s features to strengthen their financial crime compliance programs.

Requirements

  • Strong technical troubleshooting skills, including diagnosing, reproducing, and escalating bugs.
  • Experience with APIs and SQL; familiarity with coding languages is preferred.
  • Experience with Workato or other iPaaS solutions is a plus.
  • Customer-focused problem-solving mindset with ownership of issues from start to finish.
  • Ability to learn and adapt quickly to evolving tools, technologies, and workflows.
  • Strong cross-functional communication and collaboration skills.
  • Professional, articulate communication style and ability to build customer rapport.
  • Availability to work East Coast hours and support international customers.

Benefits

  • Competitive compensation including cash and equity.
  • Remote-first, US-based work environment with flexible working hours.
  • Health, vision, and dental benefits.
  • 401(k) plan.
  • Inclusive, respectful, and supportive workplace culture.
  • Opportunity to help shape the company and its support function as it grows.

Interested in this position?

Apply directly on the company website

Apply Now

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