Director, Technical Account Management

2 months, 3 weeks ago
Full-time
Executive
Customer and Technical Support
Airtable

Airtable

Airtable is a low-code platform for building next-gen apps, organizing data, and streamlining workflows with AI. It combines the speed of a spreadsheet with the power of a database, offering collaborative features and templates for various needs.

IT Services
1K-5K
Founded 2012
$1400M raised

Description

  • Lead and scale a team of Technical Account Managers supporting Premium accounts.
  • Own the team’s technical expertise across Airtable’s agent capabilities, data semantics, schema design, MCP connectivity, and automation architecture.
  • Coach and mentor managers and individual contributors to strengthen architectural judgment and platform fluency.
  • Create frameworks to assess and improve the technical health of Premium customer accounts.
  • Engage directly with customers on critical technical projects and escalations to diagnose root causes and propose remediation.
  • Partner with Sales, Customer Success, and Support to define ownership boundaries and identify high-value Premium Support accounts.
  • Drive program development and influence product direction by surfacing patterns, friction points, gaps, and constraints.
  • Use data and KPIs such as technical health scores, automation adoption, integration depth, and CSAT to prioritize team focus and measure success.

Requirements

  • 10+ years of experience in technical support, solution architecture, or technical account management.
  • At least 5+ years of experience leading enterprise-facing technical teams.
  • Experience in platform or integration-heavy SaaS environments where customers need ongoing architectural guidance.
  • Strong solutions-architect mindset with the ability to identify structural risk and prescribe scalable improvements.
  • Working fluency in AI architecture concepts, including agent frameworks, MCP connectivity, automation pipelines, and schema design for AI-powered workflows.
  • Heavy, practical use of AI as a core part of day-to-day work.
  • Strategic leadership and operational ability to build scalable frameworks across a complex account portfolio.
  • Calm and confident under pressure when handling high-stakes technical escalations.
  • Exceptional written and verbal communication skills for technical and executive audiences.
  • Analytical approach to using technical health signals and program metrics to make decisions.

Benefits

  • Base salary range of $252,000 to $357,400 USD for San Francisco Bay Area, Seattle, New York City, and Los Angeles roles.
  • Base salary range of $227,000 to $322,400 USD for all other work locations, including remote.
  • Opportunity to receive benefits, restricted stock units, and incentive compensation.
  • Comprehensive benefits package.
  • Equal opportunity employer with accommodation support during the application and interview process.

Interested in this position?

Apply directly on the company website

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