Director, Forward Deployed Engineering & AI GTM

3 hours, 38 minutes ago
Full-time
Lead
Artificial Intelligence and Machine Learning
Aircall

Aircall

Aircall provides a cloud-based business phone and communication platform designed for high-performing teams, enabling them to set up call centers and seamlessly integrate with CRM and helpdesk software to enhance productivity and customer experience.

Internet Software & Services
51-250
Founded 2014
$226M raised

Description

  • Lead, coach, and grow the Forward Deployed Engineering team from 3 FDEs to 7–8 by H1 ’26.
  • Stay engaged in active customer work and provide technical guidance, solution direction, and senior support.
  • Drive AI Agents go-to-market execution through disciplined operating practices, pipeline hygiene, forecasting, and cross-functional collaboration.
  • Define and track input and output KPIs to measure performance, accountability, and AI Agent adoption.
  • Guide the design and delivery of scalable AI Agent deployments, including CRM, help desk, and system-of-truth integrations.
  • Build playbooks, reference architectures, and deployment frameworks that enable repeatable execution at scale.
  • Lead cross-functional programs focused on AI Agent success across Product, Engineering, Marketing, Support, and GTM teams.
  • Represent field execution and customer needs to Product and Engineering to influence roadmap and delivery decisions.
  • Drive internal enablement and upskilling so GTM teams can clearly position and adopt Aircall Voice Agent.

Requirements

  • 7+ years of experience in technical sales, solutions engineering, forward-deployed engineering, or professional services.
  • Prior people-management experience is strongly preferred.
  • Strong entrepreneurial mindset; former founder experience is a plus.
  • Hands-on experience with APIs, integrations, and data-driven systems.
  • Ability to code in at least one language such as Python or JavaScript.
  • Experience leading execution in complex, cross-functional environments.
  • Experience in overlay or specialist GTM models, including sales cycles, forecasting, and execution best practices.
  • Proven ability to build scalable playbooks and operating models.
  • Excellent communication and stakeholder management skills across technical and business audiences.
  • Strong interest in AI and applied automation; experience in AI, conversational AI, or adjacent domains is a significant plus.
  • Experience with CRMs, help desks, and system-of-truth architectures is highly desirable.

Benefits

  • Base salary range of $200,000 to $260,000 USD.
  • Competitive salary package and benefits.
  • Work-life balance is emphasized.
  • Fast-learning environment with strong entrepreneurial and team culture.
  • Opportunity to join during a key growth phase.
  • Exposure to a global, multicultural team with 45+ nationalities.

Interested in this position?

Apply directly on the company website

Apply Now

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