Strategic Sourcing, Manager - Community Support (Contact Center)

1 month, 3 weeks ago
Full-time
Lead
Customer and Technical Support
Airbnb

Airbnb

Airbnb is the world's largest community-driven hospitality company, offering homes and experiences in 191 countries. It is an online marketplace connecting people to unique accommodations and experiences globally.

Hotels, Restaurants & Leisure
5K-10K
Founded 2008

Description

  • Lead end-to-end sourcing and supplier relationship management across BPO and contact center services.
  • Develop and execute category plans aligned with business priorities and sourcing strategy.
  • Partner with business leaders to translate needs into sourcing strategies and negotiation plans.
  • Conduct opportunity assessments, manage RFPs, select suppliers, and lead complex contract negotiations.
  • Analyze spend data and market trends to identify savings, innovation, and risk mitigation opportunities.
  • Apply AI tools and automation to streamline analysis, supplier management, and contract workflows.
  • Build and manage supplier relationships to deliver value, service quality, and accountability.
  • Collaborate with Legal, Finance, and Vendor Management on commercial terms, compliance, and financial outcomes.
  • Identify and lead process simplification and continuous improvement initiatives.
  • Serve as a trusted advisor to stakeholders on supplier capabilities, market dynamics, and cost optimization.

Requirements

  • 10+ years of procurement or industry experience, ideally managing indirect spend across BPO/contact center services.
  • Bachelor’s or advanced degree in Finance, Supply Chain, Business, or a related field.
  • Proven ability to lead complex sourcing and negotiation efforts that deliver measurable savings and value.
  • Experience applying AI or data-driven solutions to simplify procurement processes or optimize workflows.
  • Strong analytical, communication, and stakeholder management skills.
  • Ability to influence senior leaders and cross-functional partners.
  • Deep understanding of supplier management, risk mitigation, and contract governance.
  • Limited travel required, less than 10%.
  • US Remote Eligible; must live in a state where Airbnb, Inc. has a registered entity.

Benefits

  • Base salary range of $152,000 to $190,000 USD.
  • Eligible for bonus.
  • Eligible for equity.
  • Eligible for benefits.
  • Eligible for Employee Travel Credits.
  • Remote-eligible role with occasional office or offsite attendance.
  • Reasonable accommodations available for candidates with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

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