Staff Platform Manager, Payments Risk

1 month, 4 weeks ago
Full-time
Lead
Product Management
Airbnb

Airbnb

Airbnb is the world's largest community-driven hospitality company, offering homes and experiences in 191 countries. It is an online marketplace connecting people to unique accommodations and experiences globally.

Hotels, Restaurants & Leisure
5K-10K
Founded 2008

Description

  • Own and evolve the product roadmap for dispute lifecycle management, including chargeback ingestion, representment decisioning, and pre-arbitration.
  • Partner with Engineering, Data Science, Analytics, and Operations to improve dispute decisioning models and translate insights into roadmap priorities.
  • Drive the design and rollout of proactive dispute prevention capabilities, including on-trip signal detection and early guest outreach.
  • Build scalable disputes infrastructure for new payment methods, product verticals, and evidence frameworks as Airbnb scales.
  • Collaborate with Customer Support, Trust, and Operations to resolve guest issues before they escalate into chargebacks.
  • Work with Enforcements and Transaction Risk teams to design and implement first-party misuse detection and enforcement programs.
  • Balance recovery goals with guest experience and marketplace integrity across dispute and enforcement initiatives.

Requirements

  • 10+ years building payments, payments risk, or risk-related products in a product management role at global technology or financial services companies.
  • Prior experience with payments risk and dispute lifecycle management; fintech experience is strongly preferred.
  • Proven track record of launching and scaling detection, fraud prevention, and dispute resolution products that balance customer experience.
  • Experience leading complex projects using machine learning, operations, and signals from external vendors.
  • Technical experience as an engineer, data scientist, analyst, or in operations.
  • Experience integrating Gen AI solutions and delivering business value.
  • Ability to thrive in a startup environment with fast-changing needs and limited resources.
  • Must live in an approved US remote state if hired into Airbnb Payments, Inc.; occasional office or offsite attendance may be required.

Benefits

  • Base salary range of $200,000 to $240,000 USD.
  • Eligible for bonus.
  • Eligible for equity.
  • Eligible for benefits.
  • Eligible for Employee Travel Credits.
  • US-remote eligible role.
  • Opportunity for reasonable accommodations during the application and interview process for candidates with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

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