Marketplace Strategy Manager

1 hour, 45 minutes ago
Full-time
Senior
Data Science and Analytics
Airbnb

Airbnb

Airbnb is the world's largest community-driven hospitality company, offering homes and experiences in 191 countries. It is an online marketplace connecting people to unique accommodations and experiences globally.

Hotels, Restaurants & Leisure
5K-10K
Founded 2008

Description

  • Analyze quantitative and qualitative data across the end-to-end customer journey to identify validated journeys, key moments, and business requirements.
  • Conduct root cause investigations across product, policy, and operations to diagnose systemic issues and recommend solutions.
  • Translate complex data into clear, actionable insights and communicate trade-offs and upside to decision-makers.
  • Monitor community health using dashboards, listening posts, feedback loops, and early-warning systems.
  • Track sentiment, quality, and equity metrics and investigate significant changes or anomalies.
  • Serve as an escalation point by detecting and communicating critical shifts to relevant stakeholders.
  • Partner with cross-functional teams to turn insights into actions that improve the community experience.
  • Own the analytical framework that informs the Community Blueprint team’s investment strategy.
  • Lead complex projects independently and influence cross-functional partners without direct authority.
  • Use SQL, Python, and data visualization tools to extract, manipulate, and analyze data.

Requirements

  • Undergraduate degree required; MBA or equivalent advanced degree strongly preferred.
  • 7+ years of industry experience in consulting, investment banking, strategy, business analytics, marketplace dynamics, customer insights, or a related commercial role.
  • Expert-level proficiency in SQL for data extraction and manipulation.
  • Advanced experience with data visualization tools such as Superset or Tableau.
  • Experience analyzing data with Python or R.
  • Familiarity with large language model (LLM) tools for research, pattern identification, or synthesis is a strong plus.
  • Proven ability to perform comprehensive root cause analysis and manage complex investigations across product, policy, and operational domains.
  • Strong business acumen with the ability to connect analytical findings to financial and operational outcomes.
  • Exceptional written and verbal communication skills for presenting complex insights to senior audiences.
  • Experience in a two-sided marketplace, platform, or community-driven business model is preferred.
  • Experience analyzing end-to-end customer or user journeys is preferred.
  • Must live in a state where Airbnb, Inc. has a registered entity; occasional office visits or offsites may be required.

Benefits

  • Base salary range of $132,000 to $155,000 USD.
  • Role may be eligible for bonus.
  • Role may be eligible for equity.
  • Role may be eligible for benefits.
  • Employee Travel Credits are included as a potential perk.
  • US-remote eligible with occasional office or offsite attendance as needed.

Interested in this position?

Apply directly on the company website

Apply Now

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