Customer Success Manager (US East Coast preferred)

2 hours, 49 minutes ago
Full-time
Mid Level
Customer and Technical Support
Surglogs

Surglogs

Surglogs: The ultimate regulatory compliance platform for healthcare facilities, streamlining logbooks, medications, and services to ensure constant survey readiness.

Health Care Providers & Services
11-50
Founded 2015
$18M raised

Description

  • Develop and deliver tailored onboarding and training plans for new customers.
  • Educate clients on product features, software updates, and best practices.
  • Monitor customer utilization and customize the software to improve adoption.
  • Identify upsell and account expansion opportunities.
  • Support annual subscription renewals.
  • Build and maintain long-term client relationships.
  • Report client development and account status to management.
  • Identify and communicate potential product and process improvements.
  • Follow company policies, mission, and vision.

Requirements

  • 3+ years of experience in customer success, customer support, sales, or account management.
  • SaaS experience preferred.
  • Bachelor’s degree preferred.
  • Strong written and verbal communication skills.
  • Ability to work independently and collaboratively on a team.
  • Strong technical, product, and process-oriented thinking skills.
  • Excellent relationship-building, organizational, and attention-to-detail skills.
  • Ability to adapt quickly to new software features, releases, and processes.
  • Positive attitude and strong work ethic.
  • Ability to pass a background check.

Benefits

  • Remote position within the United States.
  • $71,000 annual base salary.
  • $86,000 annual on-target earnings.
  • Equal Employment Opportunity employer.

Interested in this position?

Apply directly on the company website

Apply Now

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