Customer Success Advisor

1 month, 1 week ago
Remote
Full-time
Senior
Customer and Technical Support
Safe Security

Safe Security

Safe Security is a pioneer in AI-driven cyber risk management, empowering organizations to predict and prevent breaches with innovative solutions.

Professional Services
251-1K
Founded 2012
$99M raised

Description

  • Own post-sale success for enterprise customers across the five-phase CTEM lifecycle: Scoping, Discovery, Prioritization, Validation, and Mobilization.
  • Build trusted relationships with CISOs, CIOs, vulnerability management, risk, compliance, SecOps, and IT operations stakeholders.
  • Act as the voice of the customer and reconcile stakeholder goals into shared account scorecards.
  • Drive gross and net retention, value realization, and other customer success metrics.
  • Become a SAFE platform expert and help customers achieve self-sufficiency.
  • Identify and document best practices and align customer environments with them.
  • Partner with Customer Success Engineers to resolve deployment issues.
  • Communicate and track customer product enhancement requests with Product Management.

Requirements

  • Experience in vulnerability or exposure management, GRC, or a related cybersecurity domain.
  • Ability to communicate technical risk to nontechnical and executive audiences.
  • Experience managing complex enterprise accounts through organizational change, beyond software adoption.
  • 5+ years of experience in risk consulting, management consulting, and/or customer success.
  • Track record of delivering customer success metrics.
  • Confidence advising C-suite leaders at Fortune 500 companies.
  • Strong project management skills, attention to detail, and disciplined execution.
  • Strong customer empathy and listening skills.
  • Comfort working in an ambiguous, high-growth startup environment.
  • Willingness to travel approximately 30%.

Benefits

  • Meaningful equity ownership for all employees.
  • Unlimited leave.
  • Comprehensive medical insurance and wellness benefits.
  • Opportunities for rapid career advancement in a growing company.

Interested in this position?

Apply directly on the company website

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