aidey

Aidey is a top customer care outsourcing company offering 24/7 support via phone, email, and chat. With over seven years of experience, Aidey provides premium customer support for startups, e-commerce, and SaaS companies. Their tailored Support as a Se...

Professional Services

Industrials

11-50 (30)

Founded 2013

12 open positions

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Onboarding Specialist

3 months, 3 weeks ago

Philippines

Full-time

Junior

Customer Success

Customer and Technical Support

Apply Now

aidey

Professional Services

11-50

Founded 2013

View All Jobs 12

Description

Serve as the primary point of contact for new customers during the onboarding process.
Guide customers through onboarding milestones and ensure a smooth transition into the service.
Schedule and coordinate onboarding meetings, training sessions, and follow-up calls.
Maintain regular communication with customers to provide updates and answer questions.
Collect and organize customer information required for successful onboarding.
Coordinate with internal teams to ensure onboarding tasks are completed accurately and on time.
Track onboarding progress and proactively follow up on outstanding items.
Document customer interactions, onboarding activities, and key account details in company systems.
Identify potential onboarding challenges and escalate issues when necessary.
Assist with process improvements and onboarding workflow documentation.
Support customer retention efforts by helping customers achieve a successful launch experience.

Requirements

Excellent English communication skills, including verbal, written, and reading communication skills.
Previous experience onboarding B2B clients is required.
Previous experience in Customer Success, Customer Onboarding, Account Management, or a similar client-facing role is required.
Strong interpersonal skills with the ability to build rapport with clients.
Experience managing client relationships and guiding customers through implementation or onboarding processes.
Detail-oriented with a focus on providing exceptional customer service.
Strong organizational and project coordination skills.
Ability to work independently as well as collaboratively within a team environment.

Benefits

Fully remote, long-term opportunity.
Work directly with US-based teams.
Stable full-time schedule.
Clear processes and structured work.
Opportunity to grow into higher-level roles.

Interested in this position?

Apply directly on the company website

Apply Now

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