RemoteLeaf Logo
Log in Sign up

Onboarding Specialist

6 days, 21 hours ago
Philippines
Full-time
Junior
Customer Success
Customer and Technical Support
Apply Now
aidey

aidey

Aidey is a top customer care outsourcing company offering 24/7 support via phone, email, and chat. With over seven years of experience, Aidey provides premium customer support for startups, e-commerce, and SaaS companies. Their tailored Support as a Se...

Professional Services
11-50
Founded 2013
View All Jobs 10

Description

  • Serve as the primary point of contact for new customers during the onboarding process.
  • Guide customers through onboarding milestones and ensure a smooth transition into the service.
  • Schedule and coordinate onboarding meetings, training sessions, and follow-up calls.
  • Maintain regular communication with customers to provide updates and answer questions.
  • Collect and organize customer information required for successful onboarding.
  • Coordinate with internal teams to ensure onboarding tasks are completed accurately and on time.
  • Track onboarding progress and proactively follow up on outstanding items.
  • Document customer interactions, onboarding activities, and key account details in company systems.
  • Identify potential onboarding challenges and escalate issues when necessary.
  • Assist with process improvements and onboarding workflow documentation.
  • Support customer retention efforts by helping customers achieve a successful launch experience.

Requirements

  • Excellent English communication skills, including verbal, written, and reading communication skills.
  • Previous experience onboarding B2B clients is required.
  • Previous experience in Customer Success, Customer Onboarding, Account Management, or a similar client-facing role is required.
  • Strong interpersonal skills with the ability to build rapport with clients.
  • Experience managing client relationships and guiding customers through implementation or onboarding processes.
  • Detail-oriented with a focus on providing exceptional customer service.
  • Strong organizational and project coordination skills.
  • Ability to work independently as well as collaboratively within a team environment.

Benefits

  • Fully remote, long-term opportunity.
  • Work directly with US-based teams.
  • Stable full-time schedule.
  • Clear processes and structured work.
  • Opportunity to grow into higher-level roles.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

INFUSE

Client Success Representative (Remote within APAC region, Contract)

INFUSE 251-1K Professional Services

INFUSE is hiring a Client Success Specialist to manage client relationships and support solution delivery for B2B customers across a global, fast-paced environment.

Asia Vietnam Contract Junior Customer Success
20 hours, 48 minutes ago
Palmetto

Customer Success Specialist I (Spanish Bilingual)

Palmetto 251-1K Renewable Electricity

Palmetto is hiring a remote Customer Success Specialist I in the Philippines to serve as the first point of contact for solar customers and resolve routine support issues while maintaining a smooth handoff for escalations.

Philippines Full-time Junior Customer Success
CRM Salesforce
21 hours, 3 minutes ago
EPIC Insurance Brokers & Consultants

Private Client Associate (Temporary)

EPIC Insurance Brokers & Consultants 1K-5K Insurance

EPIC Insurance Brokers & Consultants is hiring a remote Private Client Associate to support its Private Client team in delivering service and operational support to customers and producers.

United States Contract Junior Customer Success
$64k-$75k
21 hours, 3 minutes ago
C

Become a Freelance Luxury Brand Evaluator - Wien, AT

CXG

CXG is hiring freelance luxury brand evaluators to complete discreet customer experience missions for premium and luxury brands and provide objective feedback that helps shape brand strategy.

Austria Freelance Entry Level Customer Success
21 hours, 3 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers