Operations Manager - Build & Own

2 weeks ago

AI Acquisition

AI Acquisition presents itself as an AI-powered growth platform and business consulting company that helps entrepreneurs build and grow AI-powered businesses. Its site describes the product as an operating system for business functions such as idea generation, web presence, lead generation, customer acquisition, sales, and client management, powered by agentic AI and multi-agent tools.

Business Consulting and Services
51-200

Description

  • Own Customer Success targets, retention, expansion, cost-to-serve, and overall P&L performance.
  • Build accountability infrastructure, including segmentation, escalation paths, quality standards, scorecards, and operating cadence.
  • Directly manage account management leads and senior operators, setting clear expectations and making performance decisions.
  • Partner with sales and delivery leadership on handoffs, capacity planning, and pipeline-to-onboarding flow.
  • Identify and resolve upstream root causes rather than managing only downstream symptoms.
  • Partner with People and Talent to define hiring profiles, build management depth, and maintain performance standards.
  • Make decisions on exits, resets, restructures, and other performance or capacity issues.
  • Relieve founders from daily operational firefighting by establishing durable systems and execution discipline.

Requirements

  • Experience leading a large, metrics-driven customer success, account management, client services, or similar operation.
  • Direct ownership of a large team and high account volume, with 30+ employees managed and manager- or lead-level direct reports.
  • Verifiable ownership of P&L, retention, or margin improvements, supported by specific results and numbers.
  • Experience building operating infrastructure from scratch rather than inheriting or providing fractional support.
  • Demonstrated experience with performance management, exits, restructures, and other difficult people decisions.
  • In-house operating experience; consulting-only or exclusively fractional backgrounds are not sufficient.
  • High agency, urgency, and willingness to act independently and challenge decisions when needed.
  • Experience in a rigorous, systems-driven operations environment such as Amazon-style operations (preferred).
  • Agency, advertising, performance marketing, distributed-team, or remote operations experience (preferred).
  • Experience reducing churn or building durable QA reviews, KPI dashboards, incentive structures, and operating cadences (preferred).

Benefits

  • Competitive compensation aligned with the role’s scope and accountability.
  • Real authority and accountability within a founder-led, fast-moving organization.
  • Potential for significant upside.

Interested in this position?

Apply directly on the company website

Apply Now

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