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Sr. Network Engineer - Palo Alto

2 hours, 56 minutes ago
India
Full-time
Lead
Security Engineer
Cybersecurity
CI/CD Linux Python REST API Wireshark
Apply Now
AHEAD

AHEAD

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help...

IT Services
1K-5K
$43M raised
View All Jobs 63

Description

  • Lead resolution of Tier-3 support cases for Palo Alto NGFW, Panorama, GlobalProtect, Prisma SD-WAN, Prisma Access, Strata, SASE cloud firewall products, and Cortex within TAC workflows.
  • Perform advanced diagnostics, packet captures, log analysis, root-cause analysis, and lab reproductions to resolve complex incidents.
  • Serve as a senior escalation point for P1/P2 incidents and communicate directly with enterprise customers.
  • Mentor L1/L2 TAC engineers and help shape troubleshooting approaches and case handling practices.
  • Create and maintain knowledge base articles, internal guides, and training materials for TAC teams.
  • Collaborate with Engineering, QA, and Product Management to escalate bugs and influence product improvements.
  • Bridge TAC and Engineering by replicating issues, providing early feedback on new products, and contributing to feature supportability.
  • Develop troubleshooting scripts and tools using Python, REST, and CI/CD to improve resolution speed and efficiency.
  • Support release validation workflows and provide product release supportability input.
  • Monitor case metrics, identify trends and efficiency gaps, and own the incident lifecycle including escalation, executive communication, and post-mortem reporting.

Requirements

  • 9–12 years of experience in enterprise-level TAC/support or network/security engineering.
  • 3+ years of experience in L3 escalation roles.
  • Expert knowledge of PAN-OS, firewalls, Panorama, Prisma SD-WAN, Prisma Access, Strata, SASE, VPN, BGP, OSPF, Wireshark, and Linux shells.
  • PCNSE certification required; PCNSA and PCCSE are preferred.
  • Experience scripting with Python, REST API, or equivalent automation tools.
  • Strong communication skills with customer-facing and cross-team leadership experience.
  • Ability to work rotational shifts and provide incident-based after-hours support.
  • Experience with enterprise security/network troubleshooting and advanced packet and log analysis.
  • Familiarity with supportability, release validation, or product feedback processes is preferred.

Benefits

  • Medical, dental, and vision insurance.
  • 401(k) retirement plan.
  • Paid company holidays.
  • Paid time off.
  • Paid parental and caregiver leave.
  • Sponsorship of certifications and credentials for continued learning.
  • Cross-department training and development opportunities.
  • On-target earnings compensation with base salary plus target bonus, depending on experience and location.

Interested in this position?

Apply directly on the company website

Apply Now

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