ServiceNow Senior Technical Consultant - ITSM

48 minutes ago
Full-time
Senior
Software Development
AHEAD

AHEAD

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help...

IT Services
1K-5K
$43M raised

Description

  • Translate client requirements into user stories and tasks for the development team.
  • Customize and configure core ServiceNow applications, including ITSM, Service Portal, and ITOM modules such as Discovery and CMDB.
  • Conduct workshops and demos for stakeholders and end users.
  • Collaborate with internal teams and clients to ensure high-quality delivery.
  • Lead the creation, enhancement, and delivery of scalable ServiceNow solutions.
  • Participate in client meetings and discussions to capture needs and convert them into development activities.
  • Perform integration work and build custom Service Portals, including REST, SOAP, and MID Server integrations.
  • Maintain Discovery and CMDB on an ongoing basis.
  • Develop, review, and optimize scripts such as Business Rules, Script Includes, UI Policies, and Client Scripts.
  • Mentor junior developers and collaborate with cross-functional teams in an Agile environment.

Requirements

  • 7+ years of hands-on experience with ServiceNow, including development and implementation.
  • Strong expertise in ITSM, Service Portal, Integrations, and ITOM modules such as Discovery and CMDB.
  • Excellent communication skills with the ability to explain technical concepts to technical and non-technical audiences.
  • Experience customizing ServiceNow using scripting, workflows, business rules, and UI policies.
  • ServiceNow Certified System Administrator, Certified Application Developer, or Certified Implementation Specialist certification preferred.
  • Experience with additional ServiceNow modules such as HRSD or GRC preferred.
  • Proven track record of successful customer interactions and project deliveries.
  • Comfortable working in Agile environments with active sprint participation and backlog grooming.

Benefits

  • Comprehensive health insurance, with options to extend coverage to dependents.
  • Paid time off and company holidays, plus additional leave benefits as per policy.
  • Flexible work arrangements supporting work-life balance.
  • Learning and development opportunities for continuous growth and upskilling.
  • Employee wellness initiatives focused on physical and mental well-being.
  • Retirement and statutory benefits in line with India regulations.
  • Access to a multi-million-dollar lab with advanced technologies.
  • Cross-department training, certifications, and credentials sponsored for continued learning.

Interested in this position?

Apply directly on the company website

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