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Senior Disaster Recovery Administrator

1 day, 1 hour ago
United States
Full-time
Senior
Program Manager
DevOps and Infrastructure
Apply Now
AHEAD

AHEAD

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help...

IT Services
1K-5K
$43M raised
View All Jobs 65

Description

  • Coordinate all phases of customer disaster recovery exercises, including planning, scheduling, readiness reviews, execution support, and post-exercise follow-up.
  • Serve as the primary coordination point between internal technical teams, customer stakeholders, and third parties for assigned DR exercises.
  • Define and manage exercise scope, objectives, timelines, milestones, dependencies, communications, and deliverables.
  • Schedule and lead planning meetings, checkpoints, readiness calls, execution bridges, and post-exercise review sessions.
  • Track action items, decisions, issues, risks, blockers, and escalations throughout each exercise lifecycle.
  • Coordinate with customer application owners and technical teams to confirm prerequisites such as access, documentation, recovery steps, validation contacts, and test scripts.
  • Facilitate clear status communications before, during, and after DR exercises for customers and AHEAD leadership.
  • Document exercise results, lessons learned, procedural gaps, remediation items, and ownership assignments.
  • Coordinate updates to DR procedures and supporting documentation for review and approval by IT or business owners.
  • Maintain an inventory of in-scope applications, exercise history, and remediation status for assigned customers.
  • Partner with service delivery, engineering, and account teams to align exercises with AHEAD standards, processes, and customer commitments.
  • Support continual improvement of DR exercise coordination processes, templates, trackers, and standard operating procedures.

Requirements

  • 3-5 years of relevant experience in project coordination, service delivery, IT operations, disaster recovery, business continuity, or a related technical operations role.
  • Experience coordinating cross-functional work across internal technical teams and customer stakeholders.
  • Strong organizational and planning skills with the ability to manage multiple timelines, dependencies, and communications in parallel.
  • Strong written and verbal communication skills, including meeting facilitation, status reporting, and executive-ready follow-up documentation.
  • Ability to identify, track, and escalate risks, issues, and blockers in a timely manner.
  • Working knowledge of ITIL-based service management concepts such as incident, change, problem, and service request management.
  • Experience using project and workflow tools such as Smartsheet, Microsoft Project, Excel, PowerPoint, or similar planning and reporting tools.
  • Experience working in customer-facing environments and coordinating technical activities with multiple stakeholders.
  • Undergraduate degree or an equivalent combination of education and relevant experience.
  • Experience supporting or coordinating DR testing, backup/recovery operations, infrastructure operations, or cloud/platform recovery activities is preferred.
  • Familiarity with data center, infrastructure, cloud, backup, replication, and application recovery concepts is preferred.
  • ITIL Foundation, PMP, CAPM, CBCP, or a similar certification is preferred.
  • ServiceNow experience is a plus.

Benefits

  • $85,000 - $110,000 a year OTE, including base salary and any applicable target bonus.
  • Medical, dental, and vision insurance.
  • 401(k) retirement plan.
  • Paid company holidays.
  • Paid time off.
  • Paid parental and caregiver leave.
  • Cross-department training and development opportunities.
  • Sponsorship for certifications and credentials for continued learning.

Interested in this position?

Apply directly on the company website

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