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Senior Director, Managed Security Services and Solutions Delivery

1 hour, 29 minutes ago
United States
Full-time
Lead
Operations Manager
Cybersecurity
CrowdStrike Cybersecurity Elasticsearch Linux SIEM Unix
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AHEAD

AHEAD

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help...

IT Services
1K-5K
$43M raised
View All Jobs 72

Description

  • Serve as a key member of the leadership team for managed security services and solutions delivery.
  • Manage support administrators, engineers, and technical leads within the Security Operations Center.
  • Develop service management strategies and identify staff, tools, and specialized support to improve operational efficiency.
  • Oversee security event monitoring, management, and response activities.
  • Ensure incident identification, assessment, quantification, reporting, communication, mitigation, and monitoring are performed effectively.
  • Maintain compliance with service level agreements and objectives while improving processes to support operational goals.
  • Revise and develop Security Operations Framework processes, policies, and controls.
  • Lead team and vendor management, including resource utilization and corrective actions when needed.
  • Perform threat management, threat modeling, and development of security monitoring use cases.
  • Oversee integration of standard and non-standard logs into SIEM platforms.
  • Create reports, dashboards, and metrics for managed security operations and present them to leadership.
  • Coordinate with stakeholders, maintain positive working relationships, and support customer satisfaction and service development.
  • Support team development through training, threat analysis, managed security services knowledge, and soft skills growth.
  • Build a career path framework from Tier 1 through Tier 3 and beyond.
  • Support the managed security specialist sales team with customer relations.

Requirements

  • Bachelor’s degree or equivalent experience.
  • 5+ years of experience in IT Management or Operations Management in a multi-customer environment.
  • Strong oral and written communication skills for effective communication with colleagues and stakeholders.
  • Experience in incident management and response.
  • Experience with security device management and toolsets including SIEM (Elastic, AlienVault), EDR (Sophos, CrowdStrike, Elastic), and Vulnerability Management (Tenable, Rapid7, Qualys).
  • In-depth knowledge of security concepts, including cyber-attacks, techniques, threat vectors, risk management, and incident management.
  • Experience in threat management.
  • Knowledge of operating systems including Windows, Linux, and Unix.
  • Knowledge of applications, databases, and middleware as they relate to security threats.
  • Proficiency in reports, dashboards, and documentation preparation.
  • Excellent communication and leadership skills.
  • Experience in vendor management.
  • Ability to handle high-pressure situations with key stakeholders.
  • Strong analytical, problem-solving, and interpersonal skills.
  • CISSP, CCSP, GDAT, GCIA, or GNFA certifications are desired.
  • Experience with small to large business environments is desired.
  • Ability to adapt and thrive in a dynamic work environment.

Benefits

  • $350,000 - $400,000 a year OTE, including base salary and any applicable target bonus.
  • Medical, dental, and vision insurance.
  • 401(k) retirement plan.
  • Paid company holidays.
  • Paid time off.
  • Paid parental and caregiver leave.
  • Access to a multi-million-dollar lab and top-notch technologies.
  • Cross-department training, development, and sponsored certifications and credentials for continued learning.

Interested in this position?

Apply directly on the company website

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