Manager - Foundry

6 days, 20 hours ago
Full-time
Lead
Project and Program Management
AHEAD

AHEAD

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help...

IT Services
1K-5K
$43M raised

Description

  • Lead staffing, priorities, performance, and development across quality, support, and program-management teams.
  • Recruit, onboard, coach, and retain team members through regular one-on-ones, development planning, and performance reviews.
  • Define accountability, escalation paths, and operating rhythms across the functions.
  • Build a culture of customer focus, ownership, collaboration, and continuous improvement.
  • Partner with Foundry leaders to align capacity, priorities, risks, and business outcomes.
  • Maintain quality standards, controls, governance, and documentation for Foundry services and deliverables.
  • Support quality assurance, quality control, system verification, and compliance across integration, configuration, and testing workflows.
  • Monitor first-pass yield, defects, escapes, rework, audit findings, and corrective-action closure.
  • Support support operations from intake and triage through escalation, resolution, and stakeholder communication.
  • Own governance and execution across multiple concurrent Foundry initiatives and drive predictable delivery.

Requirements

  • Bachelor’s degree in Engineering, Computer Science, Information Technology, Operations, Business, or a related discipline; equivalent experience considered.
  • 10+ years of experience in engineering services, infrastructure integration, quality, technical support, operations, service delivery, or program management.
  • 5+ years leading technical or multidisciplinary service-delivery teams.
  • Demonstrated success establishing KPIs, governance, and continuous-improvement practices and leading cross-functional programs through operational handoff.
  • Experience with enterprise infrastructure, server hardware, hardware/software integration, or data-center and edge environments preferred.
  • Knowledge of quality management systems, system verification, engineering change management, Linux, and Windows preferred.
  • Relevant program management, IT service management, or quality certifications are beneficial.
  • Strong people leadership, coaching, performance management, conflict resolution, and talent development skills.
  • Strong program-management skills across scope, schedule, capacity, dependencies, and risk.
  • Ability to translate technical and operational details into decisions and executive-level reporting.

Benefits

  • Comprehensive health insurance coverage for employees, with options to extend coverage to dependents.
  • Paid time off and company holidays, along with additional leave benefits as per policy.
  • Flexible work arrangements supporting work-life balance.
  • Learning and development opportunities, including cross-department training and sponsored certifications and credentials.
  • Employee wellness initiatives focused on physical and mental well-being.
  • Retirement and statutory benefits in line with India regulations.
  • Inclusive, people-first culture with a strong focus on collaboration and ownership.

Interested in this position?

Apply directly on the company website

Apply Now

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