Business Process Consultant - ServiceNow

20 hours, 56 minutes ago
Full-time
Senior
Project and Program Management
AHEAD

AHEAD

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help...

IT Services
1K-5K
$43M raised

Description

  • Coordinate with stakeholders to gather and refine business requirements.
  • Translate business requirements into technical specifications for ServiceNow solutions.
  • Assist with client demos, working sessions, and workshops.
  • Maintain project documentation and knowledge articles.
  • Contribute to projects and programs related to future concepts, products, and technologies.
  • Serve as the single point of contact for sprint work for other BA/BPCs on the team.
  • Help direct and support junior team members.
  • Assist with managing SDLC-related ceremonies.
  • Own the overall outcome of assigned projects and ensure development efforts are well documented and delivered with quality.

Requirements

  • Five years of ServiceNow experience minimum.
  • Business process experience across multiple suites and process areas within the ServiceNow platform.
  • Strong functional knowledge of multiple ServiceNow suites, including ITSM and HRSD.
  • Ability to discuss business requirements for integrations between ServiceNow and third-party tools.
  • Certified System Administrator preferred.
  • Prior development and/or architecture experience strongly preferred.
  • Strong presentation skills.
  • Strong project awareness and situational awareness.
  • Strong communication skills.
  • Strong attention to detail and customer service skills.
  • Self-starter with the ability to work independently.

Benefits

  • Competitive compensation with on-target earnings that include base salary and target bonus.
  • Medical, dental, and vision insurance.
  • 401(k) retirement plan.
  • Paid company holidays.
  • Paid time off.
  • Paid parental and caregiver leave.
  • Access to internal learning and development opportunities, including cross-department training and certification sponsorship.
  • Opportunity to work in a culture focused on belonging, diversity, and internal employee groups.

Interested in this position?

Apply directly on the company website

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