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Technical Support Engineer 1

1 week, 4 days ago
United States
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
Active Directory Java Linux Salesforce SQL
Apply Now
Agiloft

Agiloft

Agiloft is a global leader in Contract Lifecycle Management (CLM) software, automating processes, reducing risk, and driving revenue for over 3 million users worldwide.

Capital Markets
51-250
Founded 1990
$45M raised
View All Jobs 20

Description

  • Provide excellent customer service to customers, partners, and internal stakeholders.
  • Handle customer calls and create, submit, and update support tickets to track and resolve issues.
  • Follow ticket SLA requirements and departmental notation guidelines.
  • Generate software licenses and oversee license installation for customers.
  • Perform routine server installations and refreshes according to documentation.
  • Collect diagnostic information such as reproduction steps, screenshots, logs, error messages, and browser or environment details.
  • Route unresolved cases to Tier 2 with clear and complete documentation.
  • Stay current on product features, platform updates, and documentation changes.
  • Work collaboratively with other technical support team members to resolve customer issues efficiently.

Requirements

  • 1+ years of experience in customer support, technical support, helpdesk, or a similar role, or equivalent experience.
  • Customer-centric mindset with the ability to empathize, prioritize, and drive resolution.
  • Strong troubleshooting and analytical skills.
  • Strong verbal and written communication skills, including comfort handling business communications via phone and email.
  • Ability to manage multiple tasks independently and as part of a team in a fast-paced environment.
  • High attention to detail and strong organizational skills.
  • Intelligence, creativity, familiarity with web-based technologies, and the ability to learn a complex platform quickly.
  • Bachelor’s degree in computer science, information technology, or a related field, or equivalent work experience (preferred).
  • Experience with database concepts, web-based technologies, and operating systems (preferred).
  • Basic knowledge of SQL, Java, APIs, and Linux (preferred).

Benefits

  • Medical, dental, and vision insurance.
  • Short-term and long-term disability coverage.
  • Life insurance and AD&D coverage.
  • Supplemental life insurance for employee, spouse, and child.
  • Health care and dependent care Flexible Spending Accounts.
  • 401(k) with company match.
  • Flexible vacation / paid time off for eligible salaried employees.
  • Paid parental leave.
  • Voluntary benefits including pet insurance.
  • Quarterly wellness day and floating holidays.
  • Remote work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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