RemoteLeaf Logo
Log in Sign up

Technical Customer Success Manager - Integrations

6 hours, 13 minutes ago
Canada
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM ERP JSON Postman
Apply Now
Agiloft

Agiloft

Agiloft is a global leader in Contract Lifecycle Management (CLM) software, automating processes, reducing risk, and driving revenue for over 3 million users worldwide.

Capital Markets
51-250
Founded 1990
$45M raised
View All Jobs 19

Description

  • Lead structured Integration Success Reviews across implementation and post-go-live milestones.
  • Evaluate integration architecture for scalability, reliability, and observability.
  • Translate business requirements into stable, supportable integration designs.
  • Identify technical risks early and recommend actionable improvements.
  • Provide hands-on problem solving in live customer environments.
  • Analyze task consumption patterns and identify inefficiencies or instability drivers.
  • Recommend optimized integration patterns such as event-based or delta-based approaches.
  • Support high-risk accounts with overconsumption or unstable integrations and develop remediation plans.
  • Partner with Customer Success to activate underutilized Integration Hub accounts and remove technical blockers to production adoption.
  • Build and refine review frameworks, templates, and integration playbooks to scale customer success.
  • Partner with Product and cross-functional teams to identify gaps, influence roadmap priorities, and define engagement models.

Requirements

  • 4–7 years of experience in enterprise SaaS integrations or implementation roles.
  • Strong client-facing communication and stakeholder management skills.
  • Experience with APIs, JSON, Postman, and integration troubleshooting.
  • Strong critical thinking and problem-solving capabilities in complex environments.
  • Ability to assess risk and translate findings into actionable recommendations.
  • Experience working cross-functionally in customer-facing environments.
  • Ability to manage multiple engagements in a remote, fast-paced setting.
  • Experience with automation tools or AI-enabled systems in workflows.
  • Experience with iPaaS platforms such as Workato, MuleSoft, Boomi, or Tray (preferred).
  • Workato certifications including Foundations, Implementation, or Consultant (preferred).
  • Experience integrating ERP, CRM, CLM, or document systems (preferred).
  • Familiarity with event-driven architecture and consumption modeling (preferred).
  • Experience building scalable playbooks or customer success programs (preferred).
  • Background in legal tech, CLM, or workflow automation (preferred).
  • Experience in forward deployed engineering or technical account management (preferred).

Benefits

  • Remote full-time work environment.
  • Floating holidays.
  • Quarterly no-questions-asked wellness day.
  • Employee Resource Groups (ERGs) and a culture that supports authenticity and inclusion.
  • Support for healthy work/life balance.
  • Opportunity to work with AI- and automation-enabled contract lifecycle management technology.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

LeanTaaS

Manager, Customer Success - iQueue for Inpatient Flow

LeanTaaS 251-1K IT Services

LeanTaaS is hiring a Manager, Customer Success for its iQueue for Inpatient Flow product to lead customer success efforts with hospitals and health systems, improve patient-flow operations, and drive measurable adoption and business outcomes.

United States Full-time Senior Customer Success Manager Operations Manager
$140k-$170k
Machine Learning
3 hours, 42 minutes ago
C

Engagement Manager, Commercial Defense

Code Metal 51-200 Software Development

Code Metal is seeking an Engagement Manager to own customer delivery and relationship management for technically complex defense and deep tech engagements from pre-POC through production deployment.

United States Full-time Senior Customer Success Manager
Embedded Systems
5 hours, 38 minutes ago
Phillips

Field Service Engineer-NC

Phillips 251-1K Industrial Conglomerates

Phillips Commercial, a division of Phillips Corporation, is hiring a Virtuoso Field Service Engineer in South Carolina to travel from home throughout the state and service CNC machines at customer sites.

United States Full-time Junior Technical Account Manager
$50k-$75k
8 hours, 13 minutes ago
Coupa Software

Customer Success Director - 11417

Coupa Software 1K-5K Internet Software & Services

Coupa is hiring a Customer Success Director in Canada to lead a portfolio of Canadian financial services customers and drive long-term value, adoption, and retention through strategic executive partnership.

Canada Full-time Lead Customer Success Manager
$150k-$170k
8 hours, 33 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers