RemoteLeaf Logo
Log in Sign up

Director, Client Implementations

3 weeks, 2 days ago
Anywhere
Full-time
Executive
Program Manager
Project and Program Management
Apply Now
AffirmedRx

AffirmedRx

AffirmedRx is a pharmacy benefit management company dedicated to enhancing healthcare outcomes through integrity, clarity, and trust. They prioritize making pharmacy benefits easy to understand, accessible, and aligned with the best interests of employ...

Insurance
1-10
View All Jobs 7

Description

  • Lead successful onboarding and renewal of clients through high-quality implementation planning and execution.
  • Serve as the second point of escalation for highly visible internal and external issues and requests.
  • Prepare business updates and supporting materials for executive leadership.
  • Provide proactive recommendations with clear rationale for implementation decisions and activities.
  • Lead, coach, mentor, and develop the implementation team.
  • Collaborate with cross-functional leadership and support teams on strategic and tactical implementation plans.
  • Develop and implement strategies to meet performance guarantees and improve client satisfaction.
  • Partner with sales on RFI, RFP, finalist meetings, and other client-facing initiatives.
  • Serve as a liaison between clients and internal teams to ensure clear communication and resolution of problems.
  • Lead internal implementation operations initiatives and other assigned projects.

Requirements

  • Bachelor’s degree in business or healthcare administration required.
  • Advanced degree preferred.
  • PMP certification preferred.
  • 10+ years of progressive leadership experience in healthcare and/or PBM implementations.
  • Experience building and managing high-functioning teams.
  • Demonstrated ability to simplify, automate, and improve complex processes.
  • Experience leading large client portfolios and diverse teams while meeting goals on time, on quality, and on budget.
  • Strong planning, problem analysis, strategic thinking, and tactical execution skills.
  • Experience in client-facing roles managing complex customer concerns and escalations.
  • Experience leading remote teams and working in a remote environment.
  • Willingness and ability to travel 20%-40%.

Benefits

  • Competitive compensation.
  • Health, dental, and vision benefits.
  • Opportunity to impact industry change in pharmacy benefits management.
  • Mission-driven culture focused on teamwork and business impact.
  • Remote work with expectations for a professional distraction-free home office.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Xebia

Data Transformation  Program Manager

Xebia 1K-5K Internet Software & Services

Xebia is seeking a senior data transformation engagement leader to guide clients from assessment through delivery and handover while aligning business, technology, governance, and data platform adoption.

Bulgaria Poland Romania Full-time Lead Program Manager
AWS Azure Databricks Snowflake
16 hours, 4 minutes ago
phData

Senior Program Manager, AI & Data

phData 251-1K IT Services

Lead complex data and AI consulting programs at phData, coordinating multi-geo teams and partners while delivering measurable outcomes for enterprise clients.

Latin America Full-time Lead Program Manager
Agile AWS Azure dbt GCP Machine Learning Snowflake
1 day, 15 hours ago
phData

Program Manager, AI & Data

phData 251-1K IT Services

phData is seeking a client-facing Program Manager to lead complex data and AI programs, coordinating global teams and partners while delivering measurable business outcomes for enterprise clients.

Latin America Full-time Senior Program Manager
Agile AWS Azure JIRA Machine Learning Snowflake
1 day, 15 hours ago
Clover Health

Special Projects Lead

Clover Health 251-1K Insurance

Clover Health is seeking a Special Projects Lead on its Innovation & Delivery team to turn ambiguous, cross-functional strategic priorities into coordinated execution that improves growth and operational leverage.

United States Full-time Lead Program Manager
$160k-$190k
System Design
1 day, 15 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers