Duty Manager

2 hours, 21 minutes ago
Full-time
Senior
Project and Program Management
Aero

Aero

Aero redefines air travel with meticulously designed jets and direct first-class flights, offering a seamless and magical travel experience to the best leisure destinations in the world.

Airlines
11-50
$104M raised

Description

  • Provide tactical oversight of daily flight operations and act as the U.S.-based authority for OCC output and performance.
  • Coordinate aircraft, crew, dispatch, maintenance, charter sales, and other stakeholders to maximize utilization during normal operations and irregular operations.
  • Monitor short-term schedules to ensure aircraft are routed efficiently based on route requirements, technical needs, and commercial priorities.
  • Develop and manage disruption recovery plans during delays, cancellations, consolidations, tech stops, ferry flights, and other irregular operations.
  • Serve as the primary OCC liaison to FBOs and coordinate issue resolution to maintain ground service standards.
  • Support charter and scheduled operations sales teams with flight times, routing, performance data, flight numbering, and guest coordination.
  • Prepare and distribute daily operations summaries and chair the bi-weekly operations huddle.
  • Communicate operational irregularities promptly and accurately to internal departments and external stakeholders.
  • Act as the OCC point of contact for regulatory agencies and FAR 119 certificate holders on operational matters.
  • Represent the OCC in the Emergency Command Center when the Emergency Response Plan is activated.

Requirements

  • 5+ years of experience in a 14 CFR Part 121 and/or large Part 135/91K Operations Control Center as a licensed dispatcher or in a role with dispatch oversight.
  • 2+ years of experience as a Duty Manager in a 14 CFR Part 121 and/or large Part 135/91K OCC.
  • FAA Aircraft Dispatcher License required.
  • Strong understanding of 14 CFR Part 135 regulations, dispatch requirements, and international/oceanic operations.
  • Demonstrated experience with air carrier operations across the U.S., including Los Angeles and New York area operations.
  • Experience managing or overseeing an outsourced or vendor-based operations team, preferably in an international or remote setting.
  • Experience coordinating with FBOs and external ground operations partners is highly desirable.
  • Exceptional verbal and written communication skills for working with internal teams, regulatory agencies, and external partners.
  • Proven leadership ability to make accurate, high-stakes decisions under pressure and collaborate across departments and time zones.
  • Ability to maintain flexible working hours to support U.S. operations and the Romania-based OCC team.
  • Fulfillment of TSA criminal background checks (CHRC).

Benefits

  • $95,000 - $125,000 annual salary based on experience.
  • Competitive pay based on experience.
  • Accrued vacation, sick, and bereavement leave.
  • Comprehensive medical, dental, and vision insurance.
  • Life and disability insurance.
  • 401(k) plan.

Interested in this position?

Apply directly on the company website

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