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Ticketing Coordinator

2 weeks, 6 days ago
United States
Full-time
Junior
Project Coordinator
Customer and Technical Support
Apply Now
AEG

AEG

AEG Worldwide is a leading sports and entertainment presenter that sets trends and creates unforgettable memories for over 100 million guests annually. With a global presence, AEG owns, operates, and consults with premier facilities worldwide, hosts ep...

Media
1K-5K
Founded 1994
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Description

  • Screen, review, and resolve customer service inquiries related to credit card information, shipping, pricing, and general festival information.
  • Process internal ticket orders, including comp requests and purchased orders from agents, artists, labels, and employees.
  • Distribute daily ticket counts to department heads, producers, production, operations, and other internal teams.
  • Coordinate box office advancement prior to show dates and support box office staffing needs.
  • Assist with hiring and training box office staff and liaise with a third-party payroll company for temporary employees.
  • Collaborate with ticketing staff to create event seating maps.
  • Perform general administrative tasks such as filing, data entry, faxing, and scanning.
  • Assist other departments as needed.

Requirements

  • High School Diploma or equivalent.
  • 2-4 years of related work experience.
  • Experience working in customer service.
  • Experience in live entertainment or ticketing is a plus.
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and Adobe Professional.
  • Ability to learn required business systems.
  • Must be organized, detail-oriented, and self-motivated.
  • Ability to multitask, prioritize, and remain calm in a fast-paced environment.
  • Excellent interpersonal, written, and verbal communication skills.
  • Familiarity with ticketing platforms.
  • Knowledge of the music industry preferred.
  • Must be able to work a flexible schedule including nights, weekends, and some holidays.
  • Employer does not offer work visa sponsorship for this position.

Benefits

  • Pay scale of $22.00 - $24.04 per hour.
  • Medical, dental, and vision insurance.
  • Paid holidays, vacation time, and sick time.
  • Company-paid basic life insurance and voluntary life insurance.
  • Parental leave.
  • 401(k) plan with a current employer match of 3%.
  • Flexible spending and health savings account options.
  • Wellness offerings.

Interested in this position?

Apply directly on the company website

Apply Now

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